MAILROOM SUPERVISOR jobs in Santa Rosa, CA

New Life Clinic is a state-of-the-art outpatient facility for the treatment of adults with opioid use disorder. We have created an innovative model of highly individualized, compassionate care, and we advance science in the field of opioid use disorder. Our purpose is to inspire hope and save lives – healing individuals, families, and communities along the way.   

At New Life Clinic, our employees are valued agents for change in the opioid crisis. We are building a team of compassionate and dedicated individuals who are ready to make a difference. We want to work with people who are passionate about learning and who value connection, positivity, and being part of an amazing team.

We are currently seeking a RN / Nursing Supervisor to support our clinic in Ukiah, CA. This position, reporting to the Medical Director, is an excellent opportunity for someone excited to make an immediate and lasting impact in a growing company.

Position Overview:

At New Life Clinic, we understand the central role that nurses play in the experience of each patient. Nurses are often the most crucial source of empathy and support for patients during routine treatment and times of crisis. At New Life, we have built our staff training and our patient treatment model around empathy, connection, compassion, and respect. Our values are demonstrated every day in the way that each staff member treats patients and their teammates.

We acknowledge that addiction medicine is a tough calling with many challenges and heartbreaks, but we are committed to our work on the front lines of the opioid epidemic. We need the organized approach, model work ethic, rigorous training--and the humanizing touch--that the best nurses bring to patient care. Are you ready to make a difference with us?

Ambulatory care nursing practice is a complex, multifaceted specialty that is both independent and collaborative as nurse partner with patients, caregivers, physicians, and other health care professionals to meet the health and illness needs of individuals, groups and communities.

Under the supervision and in collaboration with the Clinic Director, Director of Nursing and Medical Director, the RN Supervisor coordinates the direct care activities of nursing staff and allied health professionals (LVN, CMA) to provide care to patients. These direct care activities will improve quality, patient experience, and care outcomes.

The RN Nursing Supervisor supports organizational plans and directives. They oversee competency based educational programming for RNs and other allied health care professionals including LVNs and CMAs. RN Nursing Supervisor will facilitate the development of professional values and value-based behaviors.

The RN Nursing Supervisor is responsible for ensuring all RN, LVN and CMAs are clinically competent and understand their roles and responsibilities in the context of a patient centered, team-based environment. The care team will deliver care in the most efficient, standardized and evidence-based process. The RN Supervisor seeks collaboration and consultation with other health professionals.

They will assist in the ongoing assessment of clinical education and team approaches to patient care. The Supervisor will be a content expert in standardized workflows. They will be responsible to gather and evaluate data to improve practice support, quality care and clinical staff competency in collaboration with the Clinic Director, Director of Nursing and Medical Director.

The RN Supervisor will also perform nursing services to patients in a clinical setting. Responsibilities include, but are not limited to, telephone triage, performing patient education, care coordination, assessing patient’s physical and psychological needs, administering medications, assisting providers with procedures, and responding to medical emergencies.

Minimum Requirements:

• Graduate of certified RN program, bachelor’s degree in nursing highly desirable
• Active RN License in good standing.
• Must maintain continuing education credits as required by the Board of Licensure and organizational needs.
• 5 years clinical experience.
• One year supervisory, leadership position highly desirable.
• BLS Certification, ACLS Certification preferred.

Applicants must have:

• Active American Heart Association (AHA) Basic life support
• Ability to pass drug and background screening.
• Ability to provide health and TB clearance.
• Licensure in good standing and adhere to all applicable laws and regulations.

Preferred Requirements:

• Active American Heart Association (AHA) ACLS
• 2 years of recent/previous work experience in substance use disorder setting.

Required Skills, Knowledge, and Abilities

Demonstrate a high degree of professionalism and service excellence. Excellent verbal and written communication skills. Ability to make knowledgeable clinical assessments and judgments (nursing process). Must possess initiative and ability to work independently. Ability to work as a member of the care team. Expertise/ knowledge in Process Improvement. Expertise in standardization and workflow development and implementation. Strong data and computer skills (able to monitor and evaluate workflows and processes) Ability to prioritize tasks. Shares responsibility for the planning, implementation, and evaluation of nursing care in the clinic setting.

• Participates in case conferences, sharing knowledge, information, and ideas among team members.
• Administer/dispense medications/vaccines in accordance with applicable regulations and policy.
• Ensure the treatment plans are being followed.
• Other related responsibilities include but are not limited to assisting in training staff in medical matters and patient care; attendance at professional meetings as required; assistance of Physician during physical examinations; maintenance of dispensing room; maintenance of medical equipment.
• Possess the knowledge and understanding of how to recognize and manage an opioid overdose.
• Ability to react to frequent changes in duties and volume of work.
• Demonstrated customer–first attitude and philosophy.
• Ability to learn computer and application skills as applicable to role. Basic computer and software experience using MS Office products.
• Ability to make judgments in demanding situations.
• Ability to listen empathetically.
• Ability to logically organize details.
• Ability to manage multiple concurrent activities.
• Knowledge of interpersonal communications in a complex organization.
• Commitment to respectful patient and family centered care.
• Commitment to respectful treatment of all colleagues.
• Commitment to patient confidentiality.
• Commitment to patient safety.
• Dispense Medications and Maintain records for controlled substances.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, use hands to keyboard or type, handle materials used in performing the essential functions of the classification, and reach with hands and arms. The employee will be asked to perform repetitive behaviors (e.g., typing and data entry). The employee must occasionally lift and/or move up to 25 pounds (think boxes of paper). Specific vision abilities required by this classification include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Sufficient clarity of speech and hearing abilities required by this classification includes those which permit the employee to discern verbal instructions and communicate effectively in person, by telephone. While performing the duties of this classification, the employee works in an office setting where the noise level in the work environment is usually moderate. The employee must also analyze and evaluate situations and adopt effective courses of action. 

Why Work for Us?

Our team is a family with each person vital to our mission. Our team members are forward-thinking and passionate about creating change. We foster a culture of autonomy and ownership made possible by the trustworthiness and honesty of our team members. In a field that can sometimes leave staff feeling numb or powerless, we support active teamwork by responding with engagement, participation, and empathy. We treat patients with respect. And we believe that being curious and positive makes a difference.  

Our vision is to guide people to a New Life. Our hope is to inspire individuals, families, and communities--and to save lives in the process. Our team embodies the values of Respect, Growth, Compassion, Teamwork, and Commitment.   

We support our team through a competitive salary and benefits package (90% of employee's insurance premium is paid for by New Life Clinic!) and opportunities for continuing education and professional advancement. Employees working 24 hours or more per week qualify for full time benefits.  On-the-job training will empower team members, as we believe the excellence of the clinic and the professional development of our staff complement one another.    

Please visit www.NewLife.Health for more information.