Summary/Objective

Supervises a team of maintenance technicians in diagnosing, repairing, and maintaining the physical condition and appearance of residential properties and other Mayroad assets (pool, community center, playgrounds, ice rinks, dog parks, community garden, etc.), including, but not limited to structural, paint, plumbing, HVAC, Steam, pressure washing, cleaning, electrical, etc., depending on assigned core duties.

Essential Functions

• Supervises a team of maintenance technicians; serves as a team leader in the field; mentors and provides training and guidance to new and current maintenance personnel
• Monitors employee performance and timekeeping; validates weekly timecard submissions; approves requests for time off
• Responds to resident complaints; resolves issues in a professional manner
• Performs all Quality Control/Change of Maintenance (COM) inspections with Military Housing Office (if assigned by Maintenance Manager) before each residential occupancy turnover to ensure all required maintenance actions are complete
• Performs all levels of HVAC maintenance (where applicable), to be able to handle freon and other chemicals; Steam trained (where applicable)
• Ensures team members are properly utilizing safety equipment and PPE
• Performs asset management; conducts inventory control of equipment (chainsaws, dehumidifiers, fans, portable A/C, heaters, etc.), stocks of chemicals, protection, and logging of refrigerants, and submitting orders/making purchases of parts and materials for day-to-day use
• Performs vendor management, including scheduling in-house and third-party vendors for COM maintenance; purchases vendor work, including preparation and submission of purchase orders; coordinates review and payment of invoices with accounting
• Oversees pool service or ice rink operations (where applicable)
• Performs routine maintenance in and around Mayroad facilities, including residences and community properties (pool, community center, playgrounds, ice rink, dog parks, community garden, etc.), including fixing structural damage and other repairs to walls, floors, crawlspaces, ceilings, insulation, attics, entryways, windows, decks, patios, garages, etc.
• Fills routine, urgent, and emergency work orders; provides high-quality customer service and responsiveness to residents and families; may include on-call and/or 24/7 response availability
• Inspects properties to ensure the highest standards are maintained at all times; performs annual preventative maintenance inspections to identify potential upcoming maintenance issues and perform on-the-spot repairs as required
• Uses Mobile Work Order app to receive, prioritize, and fill emergency, urgent, and routine work orders
• Repairs broken or leaking plumbing to avoid water damage and restore full use of water fixtures; may include repairs and maintenance on sewers and exterior plumbing, clearing interior clogs, clearing up/drying internal flooding, fixing leaks, and replacing water heaters, toilets, sinks, faucets, showerheads, insulation, and other hardware as needed
• Performs basic electrical repairs on damaged wiring, switches, outlets, fans, lights, and other electrical fixtures when shorts or severed wires occur; replaces old or damaged/non-functioning units
• Conducts moisture/humidity and mold/mildew inspections; performs mold and mildew remediation (up to 10 square feet)
• Performs routine installation and preventative maintenance on household appliances, including stoves, microwaves, refrigerators, dishwashers, garbage disposals, etc.; diagnoses, repairs/replaces appliances; replaces components; recommends warranties repair requests when applicable
• Maintains building HVAC (or steam) equipment in order to maintain climate control in the building functioning properly, including diagnosing, repairing, and replacement of units, ducts, and thermostats
• Maintains tools and equipment; submits requests for replacement when necessary
• Submits parts requests for materials required for repairs and general maintenance
• Applies preventative measures to the building to reduce the risk of future problems, such as using sealants, caulks, grouting, protective finishes, etc.
• Enhances building appearance by updating exterior and interior finishes, such as painting and staining, framing, trim work, flooring, tiles, and carpet stretching, as required by location
• Repairs/removes potential safety hazards to avoid injuries to residents and visitors
• Shovels snow, clears residential flooding and takes other climate-related actions as required in emergency situations
• Removes invasive wildlife from the housing; treats insects with household sprays/deterrents; sets live animal traps and releases them as appropriate; may elevate request for professional services if needed
• This position is deemed Key & Essential and, as such, may be required to work onsite beforehand, during, and after any accident, emergency, or disaster in order to best protect and care for our residents and assets
• Performs other job-related duties as assigned

Supervisor Responsibilities

Required Qualifications

• EDUCATION REQUIREMENT – High school graduate or GED; may be offset by experience; Vocational School or Associates degree helpful
• 5 years of experience in general residential maintenance in a multi-family residential or hospitality industry
• Previous supervisory experience preferred
• 3 years of front-facing customer service experience required
• Universal HVAC certification or experience with Steam (as applicable, depending on location)
• Ability to obtain Certified Pool Operator certification within 12 months of hire (as applicable, depending on location)

Knowledge, Skills & Abilities

• Ability to lead a team of Maintenance Technicians in performing all residential and community maintenance activities for Mayroad properties at the location
• Proficient with all tools required, including carpentry, plumbing, electrical, power tools, saws, drills, hammers, etc.; able to train others in their use
• Solid computer/phone skills, including Microsoft Office Suite (MS Word, Excel, Outlook), RealPage, translator apps, computer-based training, timekeeping, etc.; the employee may be required to use a personal phone for on-the-job communication
• Ability to use Mobile Work Order app, phone, camera, and e-mails to communicate and confirm work order requirements
• Safety-minded; basic understanding of OSHA and other safety requirements; ability to obtain certifications required for the position
• Reliable and dependable; positive “can-do” attitude
• Solid organizational skills; detail-oriented; ability to prioritize work orders in a fast-paced, high-performing environment
• Ability to work with minimal direction and in a collaborative team environment
• Valid driver’s license; must be able to meet a Motor Vehicle Review in accordance with Company policy; an employee may be required to use a personal vehicle for on-the-job transportation
• Ability to pass a state and federal background check to obtain access to the installation; ability to pass a 12-panel pre-employment drug test
• Customer service mindset: ability to communicate with residents and associates; ability to troubleshoot and resolve issues and complaints in a professional manner
• English speaker
• Ability to read, count, and write to accurately complete all documentation

Work Environment
While performing the duties of this job, the employee regularly works performing repairs/construction in a residential environment. The position requires regular use of Personal Protective Equipment (PPE).

Involves working in a non-climate regulated environment. May involve exposure to extreme heat/cold, temperature changes, exposure to noise (85 decibels), exposure to hazardous materials, use of power tools, atmospheric conditions, water, industrial hazards, electric shock, ice and slipping hazards, heights, and falling hazards, and other hazardous working conditions. Requires limited daily time in an office environment.

Physical Demands

Travel

Minimal. Less than 5 percent

Other Duties