Managed Care Coordinator jobs in Lafayette, LA

Leading Home Care, the leading Home and Community-Based Services (HCBS) provider for Medicaid waiver services in Louisiana, is searching for an eager, talented and compassionate Staffing Coordinator to be a part of our team.

The successful candidate will:

• Have compassion and eagerness to serve elderly and disabled individuals
• Exhibit flexibility, drive, and willingness to solve problems
• Display clear and tactful communication skills
• Remain calm and organized when faced with challenges

HCBS companies provide opportunities for recipients to receive personal care services in their home rather than in institutions or nursing homes. These programs serve a variety of population groups including Medicaid recipients, elderly, Veterans with VA benefits, and people with intellectual or developmental disabilities, physical disabilities or other illnesses.

As a Staffing Coordinator, you will directly impact our mission by hiring & scheduling caregivers to work with clients. Please review the job description below and visit our website at www.lhcla.com for more information about Leading Home Care's mission.

Responsibilities:

• Host weekly Caregiver Orientation, training new employees on company policies and procedures.
• Assist with recruiting and hiring caregivers by promoting job openings, interviewing applicants, and engaging with jobseekers throughout the hiring process.
• Work directly with the HR Coordinator, communicating regarding new hires and completion of required hiring packets.
• Manage schedules for an assigned caseload of clients who receive in-home personal care services, ensuring that schedules are staffed for all available hours and are current and accurate at all times.
• Identify and match caregivers with clients based on availability, location, skills, competencies, and abilities.
• Provide backup staff or adjust schedules in the event of shift cancellations, caregiver tardiness or absence, no-shows, client hospitalization, day program closures, etc.
• Find and provide staff for new clients as quickly as possible, setting up meet-and-greets with available staff.
• Communicate frequently with clients and families regarding schedule changes and to ensure satisfaction.
• Contact caregivers who fail to clock in or out for their scheduled shifts or have failed to fulfill all requirements for the visit to be verified.
• Communicate with caregivers regarding open visit requests & time off requests.
• Utilize database system to document schedule changes, notes, and communication with staff, clients, and families.
• Coordinate with Director, Client Care Managers, and HR on a regular basis to discuss any needs or issues regarding clients or employees.
• Conduct disciplinary actions with caregivers who fail to adhere to company policies & procedures regarding scheduling.
• Participate in weekly staffing meetings.
• Maintain all aspects of confidentiality according to HIPAA, company policy, and other applicable regulations.
• Promote LHCL in the local community within the permissible standards, with active involvement in company-sponsored community events.
• Participate in after hours on-call rotation and serve as backup staff working in-home with clients as needed.
• Follow policies, procedures, and guidelines established by LHCL, Medicaid program manuals, and LDH-HCBS licensing standards.
• Model the LHCL Mission, Values, & Leadership Behaviors.

Requirements:

• High school diploma required
• Two (2) years of relevant experience preferred (caregiving, homecare, or staffing/scheduling)
• Strong communication, organization, multitasking, and problem-solving skills
• The ability to interact on a professional level with LHCL stakeholders
• Compassion and eagerness to serve elderly and disabled individuals
• Basic computer skills including Windows & Microsoft Office, and the capacity to operate office equipment
• Basic addition/subtraction and general analytical skills
• Valid driver's license, auto insurance, vehicle inspection, and reliable personal transportation; willingness to transport clients in personal vehicle
• Must be able to read, write, and follow instructions in English
• Must satisfactorily pass all required and applicable State & Federal eligibility verifications including background, driver's license, and other required screenings
• Physical requirements include stooping, kneeling, reaching, standing, walking, and climbing stairs. Must be able to occasionally lift up to 50lbs (carrying files/boxes, assisting with client lifts/transfers, etc.)
• The ability to interact on a professional level with LHCL clients and their families, DSWs and representatives of other community-based organizations.

Office hours are 8:30 a.m. - 4:30 p.m. Monday through Thursday and 8:30 a.m. - 2:00 p.m. Friday.

LHCL offers competitive pay and excellent benefits to include: Health Insurance, Dental & Vision plans, paid Sick and Vacation time, paid time off for your birthday & most major holidays, 401k with employer match, Life Insurance, and much more!

Due to the nature of providing community-based care for people with developmental disabilities, it is necessary that every employee of LHCL must be capable of assisting our clients and LHCL in areas that may be outside the specific elements of this job description. In addition, due to the ever-changing environment in which we operate, this job description is subject to modification at any time.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Application Question(s):

• What is your salary expectation for this position?
• Are you able to participate in an after hours on-call rotation?

Experience:

• Staffing: 2 years (Preferred)

Work Location: In person