Managed Service Provider Dispatcher at UTEC

Summary

Responsibilities

• You shall act as the primary point of contact for clients, receiving and processing service requests
• We expect you to prioritize service tickets based on urgency and assign them to appropriate technicians
• You will monitor technician schedules and coordinate dispatching of resources to ensure timely resolution of client issues
• We expect you to communicate with clients regarding status updates, estimated arrival times, and resolution progress
• You shall maintain accurate documentation of all service requests, including relevant details and actions taken
• We expect you to escalate unresolved or complex issues to higher-level technicians or supervisors
• You will perform quality assurance checks on completed work orders to ensure client satisfaction
• We expect you to continuously review and improve dispatch processes to optimize efficiency and customer service

• As a Managed Service Provider Dispatcher at UTEC, you must have excellent communication skills to effectively coordinate and dispatch technicians to client sites.
• You should have strong organizational abilities in order to efficiently manage technician schedules and ensure timely service delivery to clients.
• We expect you to possess exceptional problem-solving skills to quickly identify and resolve any issues that may arise during technician dispatching.
• Proficiency in using computer software and systems is essential for this role, as you will be responsible for accurately inputting and updating dispatch information.
• You must have the ability to multitask and prioritize tasks in order to meet tight deadlines and handle multiple service requests simultaneously.
• Flexibility is key in this role, as you will need to adapt to changing situations and adjust technician assignments based on urgent client needs or unforeseen circumstances.
• We value individuals who can remain calm under pressure and demonstrate resilience when faced with challenging situations.
• As a dispatcher, you should have strong customer service skills to effectively communicate with clients and provide updates on technician arrivals and progress.

• Strong communication
• Problem-solving
• Time management
• Prioritization skills
• Attention to detail
• Multitasking abilities
• Customer service orientation
• Ability to work under pressure
• Conflict resolution
• Technical knowledge