Managed Care Supervisor jobs in Lancaster, PA

Penn State Health Community Medical Group

Location : US:PA:Lancaster
Work Type : Full Time
FTE : 1.0
Shift : Day
Hours : Monday - Friday 8:00a - 4:30p

SUMMARY OF POSITION :

Directly supervise, lead and coordinate the daily activities of Managed Care workers. Assists with management decisions and activities.

RESPONSIBILITIES :

• Supervise the work of employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Review records or reports pertaining to activities such as production and payroll to verify details, monitor work activities, or evaluate performance.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Prepare and issue work schedules, deadlines, and duty assignments for staff.
• Participate in the recruitment, interviewing, and selection of employees.
• Interpret and communicate work procedures and company policies to staff.
• Provide input into the evaluation of employees' job performance and conformance to regulations and recommend appropriate personnel action.
• Train or instruct employees in job duties or company policies or arrange for training to be provided.
• Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
• Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
• Coordinate activities with other supervisory personnel or with other work units or departments.
• Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
• Make recommendations to management concerning such issues as staffing decisions or procedural changes.
• Develop or update procedures, policies, or standards.
• Maintain records pertaining to inventory, personnel, orders, supplies, or maintenance.
• Consult with managers or other personnel to resolve problems.

MINIMUM QUALIFICATIONS :

• High School Diploma or GED required.
• Working knowledge of team function within the organization.
  

If chosen for this position, you may required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, martial status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email hrsolutions@pennstatehealth.psu.edu or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.