Management Analyst jobs in Schenectady, NY

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Help Desk Analyst with Top Secret Clearance
  • Information Management Group, Inc.
  • Schenectady, NY FULL_TIME
  • Help Desk Analyst with Top Secret Clearance
    Job Locations US-NY-Schenectady
    Job ID 2023-5136 # of Openings 6 Category Technical Services & Operations
    Opportunity

    IMG is looking for a Cleared Help Desk Analyst to support a new project in Schenectady, NY. This individual must have an active DOE Q clearance or an active DOD Top Secret clearance at a minimum. This individual will be a full-time employee and will be responsible for providing Help Desk services to coordinate and respond to Incidents and Service Requests made by end users, technical staff, and external vendors.

    Help Desk Analyst duties and responsibilities include:

      Improve IT customer service and Incident Resolution speed through expanded service hours,
      self-service abilities, and skilled Help Desk staff in the areas of industry-standard IT products.
    • Improve efficiency and effectiveness by adopting Supplier-leveraged knowledge
      databases and best practices in the areas of customer reporting, logging, tracking, resolving of IT
      Incidents and Service Requests.
    • Improve efficiency and effectiveness by early identification and addressing of root causes of
      technical incidents, including working with specialized entities for resolution.
    • Have the ability to acquire skilled Help Desk support for new technologies early in their life cycle,
      while maintaining support for older technologies.

    Help Desk Analysts will be required to perform the following non-inclusive list of tasks:

    • Perform work in accordance with all applicable FMP Standard Operating Procedures (SOPs),
      High Risk Procedures (HRPs) and corporate standard policies and procedures.
    • Triage tickets via two (2) communication channels: telephone, web, and walk-ins. FMP's
      current Help Desk provides phone support and support through tickets submitted by
      personnel via the web. Triage and basic troubleshooting/resolution.
    • Maintain ticketing system knowledgebase through flagging incorrect articles and making
      minor edits or revisions, as well as suggesting new articles and deleting outdated articles.
    Qualifications

    Candidates must have the following combination of knowledge and skill to be considered:

    • Must have an active DOE Q clearance or an active DOD Top Secret
    • Previous IT help desk/call center experience, with basic understanding of the MS Office
      software suite, computer equipment (i.e. monitors, printers, scanners, CPU, network
      connections), and core client system software in a predominately Windows-based
      environment, coupled with one of the following:
      • High School diploma or equivalent and a minimum of seven (7) years of relevant
        experience; or Associate degree in related field from an accredited college or
        university and a minimum of five (5) years of relevant experience; or Bachelor degree
        in a related field from an accredited college or university and a minimum of one (1)
        year of relevant experience.
    • Demonstrated record of providing strong customer service skills.
    • Demonstrated ability to articulate technical solutions and concepts through verbal and written
      communications in a clear and concise manner.
    • Demonstrated multi-tasking and prioritization abilities.

    Hourly rate: $25-35

    About IMG

    Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for more than 35 years.Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


    Information Management Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Information Management Group is an EOE. All qualified applicants will receive consideration for employment without regard to Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation/National Origin .

     

  • 19 Days Ago

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Help Desk Analyst with Top Secret Clearance
  • IMG Information Management Group, Inc.
  • Schenectady, NY OTHER
  • Opportunity IMG is looking for a Cleared Help Desk Analyst to support a new project in Schenectady, NY. This individual must have an active DOE Q clearance or an active DOD Top Secret clearance at a m...
  • 25 Days Ago

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Help Desk Analyst (must be able to obtain a TS Clearance)
  • Information Management Group, Inc.
  • Schenectady, NY FULL_TIME
  • Help Desk Analyst (must be able to obtain a TS Clearance) Job Locations US-NY-Schenectady Job ID 2023-5555 # of Openings 6 Category Technical Services & Operations Opportunity IMG is looking for a cle...
  • 22 Days Ago

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Help Desk Analyst (must be able to obtain a TS Clearance)
  • IMG Information Management Group, Inc.
  • Schenectady, NY OTHER
  • Opportunity IMG is looking for a clearable Help Desk Analyst. Individual must obtain an active DOD Top Secret clearance. Once approved by customer, the individual will be responsible for providing hel...
  • 25 Days Ago

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Registered Nurse (RN) –Supportive Management
  • The W Management Group LLC
  • Scotia, NY FULL_TIME
  • Overview Registered Nurse (RN) - Supportive Management • Excellent Benefits • Flexible Scheduling • Team Environment Scotia Mansion of The W Group is seeking a Full Time Registered Nurse with expertis...
  • 15 Days Ago

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Management trainee
  • CVS
  • Saratoga Springs, NY FULL_TIME
  • The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key...
  • Just Posted

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0 Management Analyst jobs found in Schenectady, NY area

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Assistant Nurse Manager Emergency Department
  • Clinical Management Consultants
  • Albany, NY
  • An award-winning teaching hospital located in upstate New York is currently searching for an experienced Assistant Nurse...
  • 3/28/2024 12:00:00 AM

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Resource Management Analyst Senior
  • General Dynamics Information Technology
  • Rensselaer, NY
  • Resource Management Analyst Senior Seize your opportunity to make a personal impact as a Resource Management Analyst Sen...
  • 3/27/2024 12:00:00 AM

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Senior Configuration Management Analyst
  • General Dynamics Information Technology
  • Rensselaer, NY
  • Senior Configuration Management Analyst Transform technology into opportunity as a Senior Configuration Management Analy...
  • 3/27/2024 12:00:00 AM

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Financial Services Administrative Assistant
  • Trustco
  • Albany, NY
  • EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for ...
  • 3/27/2024 12:00:00 AM

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Channel Partner Manager
  • Lynkwell
  • Schenectady, NY
  • Lynkwell is an industry leading EV charging technology and e-mobility company developing and deploying infrastructure so...
  • 3/27/2024 12:00:00 AM

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Executive Vice President of Marketing
  • Prime Group Holdings, LLC
  • Saratoga Springs, NY
  • Prime Group Holdings, LLC, a vertically-integrated private equity real estate firm focused on self storage and other alt...
  • 3/25/2024 12:00:00 AM

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Resource Management Analyst Senior
  • NES Associates
  • Rensselaer, NY
  • Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None S...
  • 3/24/2024 12:00:00 AM

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Inpatient Psychiatric Nurse Manager
  • Clinical Management Consultants
  • Albany, NY
  • Are you ready to take your nursing leadership to the next level, making a real impact on the lives of patients in need? ...
  • 3/24/2024 12:00:00 AM

Schenectady (/skəˈnɛktədi/) is a city in Schenectady County, New York, United States, of which it is the county seat. As of the 2010 census, the city had a population of 66,135. The name "Schenectady" is derived from a Mohawk word, skahnéhtati, meaning "beyond the pines". Schenectady was founded on the south side of the Mohawk River by Dutch colonists in the 17th century, many from the Albany area. They were prohibited from the fur trade by the Albany monopoly, which kept its control after the English takeover in 1664. Residents of the new village developed farms on strip plots along the rive...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Management Analyst jobs
$79,771 to $101,749
Schenectady, New York area prices
were up 1.5% from a year ago

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