Management Analyst jobs in Winston Salem, NC

Primary Purpose of Position:  This position performs professional duties of business requirements analysis, project management, technical advisor, and assists with the coordination of the design, testing, and implementation of the agency’s systems and related integrations. This position works with end users, vendors, external partners and in-house IT resources to support, maintain, and enhance the agency’s information system and develop creative new technical solutions. This position serves as a technical liaison between the IT department and the agency’s Programs and external entities. This position understands and evaluates workflows, structure, operations, desired outcomes, goals of the organization to recommend highly effective solutions to assist the agency in achieving its goals.

Role and Responsibilities:

•    Design, test, support and implement software applications necessary to satisfy the needs of the company in accordance with the company’s policies and procedures.

•    Coordinate projects design and implementation of new features, fixes and upgrades to new and existing systems.  

•    Actively develop and/or assist with developing project scope, goals and suggested format for project implementation to meet both internal and State requirements.

•    Develop test case scenarios, perform user acceptance and regression testing; document the testing process and results.

•    Write SQL queries to assist with testing, analysis, and troubleshooting.

•    Test and troubleshoot flat file format issues.

•    Test and troubleshoot processes such as SSIS packages. 

•    Identify, verify, and provide solutions for defects within the information system; track issues, and provide feedback 

•    Advanced troubleshooting assistance of end user issues and coordination of resolution once determined.  

•    Analyze and document the present business practices and processes, to include both functional and non-functional requirements. Identify cross functional impacts of the systems to determine how to maximize efficiencies and overall impact and effectiveness throughout organization.

•    Analyze current business practices to recommend solution to enhance efficiency, improve workflow, and/or solve problems. 

•    Research software products and solutions and make recommendations to IT Management. 

•    Provide business systems support in response to user input, contacting software vendors as required.

•    Assist in validating results from data extractions and reports to ensure results match specifications and documentation.

•    Ensure the fulfillment of technical requirements, and review quality and accuracy of project deliverables; 

•    Create data flow diagrams. system requirement documents and technical specifications as needed.

•    Provide support and training assistance to users to ensure that new technologies are used properly and to their fullest potential. 

•    Employ best practice testing methodologies.

•    Create and maintain test automation.

•    Update policies and procedures as required.

•    Performs other job-related tasks as required.