Manufacturers Service Contract Administrator ensures that customers receive services according to their contracts with the manufacturer. Communicates with customers to gather information about service levels and respond to questions or complaints. Being a Manufacturers Service Contract Administrator reports on levels of service and escalates complex or severe problems to management. May assist in contract negotiations. Additionally, Manufacturers Service Contract Administrator may require an associate degree. Typically reports to a supervisor or manager. The Manufacturers Service Contract Administrator works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Manufacturers Service Contract Administrator typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Job Title: Proposal & Contract Administrator
Location: Cerritos, CA
About GST:
At GST, we're dedicated to providing exceptional IT & AV solutions and services. We're currently seeking a diligent and detail-oriented Proposal & Contract Administrator to join our team in Cerritos, CA. In this role, you'll be a crucial part of our mission to produce high-quality proposal responses for client Requests for Proposals (RFP/RFQ). Your work will involve close collaboration with our marketing, sales, operations, and finance teams to meet client requirements and deadlines.
Key Responsibilities:
- Proposal Production: Efficiently produce and deliver compliant, professionally formatted proposals within customer-specified deadlines.
- Stakeholder Coordination: Collaborate with various stakeholders, including sales, engineering, finance, legal, vendors, and delivery teams, to gather the necessary content for proposals.
- Document Quality: Ensure that proposal documents adhere to standard formatting and quality standards, maintaining consistency and professionalism.
- Proofreading: Thoroughly proofread and review GST's proposals to eliminate errors and ensure accuracy & compliance.
- Branding: Maintain consistent branding across all company-specific documents within proposals. This includes formatting, content, and syntax.
- Contract Management: Manage owner/contractor agreements, including coordinating insurance requirements, bond requirements, and other corporate documents.
- Subcontract Agreements: Issue subcontract agreements, ensuring a careful review of proposal terms, conditions, and prices in compliance with corporate requirements.
- Contract Status: Monitor and communicate contract status and phases throughout the organization, ensuring that team members respond appropriately based on the specific phase of the contract.
- Additional Tasks: Perform various related business administration and sales tasks as needed.
Qualifications:
- Prior experience in a similar role is preferred.
- Strong technical proficiency with software tools, including Microsoft Office products (Word, Excel, PowerPoint), Google Docs, Adobe Acrobat, etc.
- Exceptional attention to detail, with a demonstrated track record of working with high accuracy, even under pressure and tight deadlines.
- Strong organizational, time management, and analytical skills.
- Ability to work both independently and as part of a team, providing constructive feedback and direction to support common goals.
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