Manufacturers Service Contract Administrator jobs in Great Falls, MT

Job Title: Service Administrator 

Company: Comfort Systems USA Temp Right Service

Location: Kalispell, MT

Job Type: Full-time

About Us: Comfort Systems USA Temp Right Service is a leading provider of heating, ventilation, and air conditioning (HVAC) solutions, committed to delivering high-quality services to our clients. With a focus on customer satisfaction and technical excellence, we are seeking a motivated and organized Service Support Specialist to join our team.

Job Overview: As a Service Support Specialist at Comfort Systems USA Temp Right Service you will play a crucial role in managing and coordinating service requests, ensuring timely and efficient resolution of HVAC-related issues for our customers. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a customer-centric focus.

Responsibilities:

Service Request Management:

• Receive and process service requests from customers via phone, email, or online platforms.
• Assess the urgency of service requests and prioritize them accordingly.
• Coordinate with field technicians to schedule service appointments and follow-ups.

Dispatch and Coordination:

• Efficiently dispatch field service technicians to client locations based on their skills, location, and availability.
• Monitor and update schedules to accommodate emergency service requests.
• Ensure that technicians have the necessary information, tools, and resources for each assignment.

Customer Communication:

• Maintain regular communication with customers to provide updates on service appointments, estimated arrival times, and resolution status.
• Address customer inquiries, concerns, and feedback in a professional and courteous manner.

Documentation and Record Keeping:

• Maintain accurate records of service requests, dispatch activities, and technician schedules.
• Generate and update service reports for both internal and client use.

Quality Assurance:

• Monitor and evaluate the quality of service provided by technicians.
• Collaborate with the service team to identify areas for improvement and implement corrective actions.

Qualifications:

• Previous experience in a coordination or dispatch role or operations supervision.
• Strong organizational and multitasking skills.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle high-stress situations.
• Familiarity with HVAC systems and terminology is a plus.
• Proficient in computer applications, including scheduling software and Microsoft Office.

Benefits:

• Competitive wage
• Health insurance
• Retirement plan
• Professional development opportunities
• Positive and collaborative work environment

If you are a detail-oriented individual with a passion for customer service and a desire to contribute to the success of a leading HVAC company, we invite you to apply for the Service Support Specialist position at Comfort Systems USA Temp Right Service! 

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