Manufacturers Service Contract Administrator ensures that customers receive services according to their contracts with the manufacturer. Communicates with customers to gather information about service levels and respond to questions or complaints. Being a Manufacturers Service Contract Administrator reports on levels of service and escalates complex or severe problems to management. May assist in contract negotiations. Additionally, Manufacturers Service Contract Administrator may require an associate degree. Typically reports to a supervisor or manager. The Manufacturers Service Contract Administrator works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Manufacturers Service Contract Administrator typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Company Description
Established in 1999, Commonwealth Equipment is a leading distributor of material processing heavy equipment, serving customers from New York through South Carolina. Commonwealth Equipment has approximately sixty employees and four physical locations, with corporate headquarters based in Ashley, PA. Our mission stems from a desire to provide the finest level of equipment, service, and parts to every customer.
Job Summary
The Service Administrator will be in direct contact with the Regional Parts and Service Manager to coordinate service operations. This position will involve service billing and administrative support for all service department needs. As the Service Administrator for Commonwealth Equipment, you will be responsible for producing customer invoicing and making sure that is up-to-date at all times.
As the Service Administrator, you will also be tasked to complete all south Warranty Claims from start to finish. You will be the primary point of contact between the customer and manufacturer for all warranty related issues. In this role, you will prepare warranty documents and submit paperwork to the manufacturer.
Duties/Responsibilities
Required Skills/Abilities
Qualifications, Education, and Experience
Compensation and Benefits
Schedule
Job Type: Full-time
Pay: $60,000.00 per year
Benefits:
Schedule:
Experience:
Ability to Relocate:
Willingness to travel:
Work Location: Hybrid remote in High Point, NC 27260
Clear All
0 Manufacturers Service Contract Administrator jobs found in High Point, NC area