Manufacturers Service Contract Administrator ensures that customers receive services according to their contracts with the manufacturer. Communicates with customers to gather information about service levels and respond to questions or complaints. Being a Manufacturers Service Contract Administrator reports on levels of service and escalates complex or severe problems to management. May assist in contract negotiations. Additionally, Manufacturers Service Contract Administrator may require an associate degree. Typically reports to a supervisor or manager. The Manufacturers Service Contract Administrator works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Manufacturers Service Contract Administrator typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Our Team :
The Contract Development and Analytics department manages over 1000 contracts all with unique dates, terms, pricing, fees, etc.
The end-to-end contract process is handled within this department. This position is solely involved in the contract setup.
Main responsibilities :
will be primarily responsible for interacting with Account Management representatives, internal functional teams, wholesaler and distributors and external customers to provide contract information.
This will ensure our customers receive accurate contract pricing while maintaining compliance. In addition, accurate contract set up is imperative for downstream processes to flow appropriately.
This position will must provide timely communications with a focus of a more proactive approach.
Responsible for the creation and system implementation of contract agreement / amendments, new / discontinued products, and other required changes to contracts.
Manage unique contracting structures
Assure accurate pricing, appropriate approvals, signatures, membership eligibility, wholesaler / distributor notification, and resolving problems which may arise through the lifecycle of the contract.
Contract vendor setup and maintenance
Provide support on Wholesaler / Distributor inquiries related to contract setup, pricing, and eligibility.
Responsible for resolving contract problems and customer inquiries. These responses will be in a timely manner through composed written replies or direct discussions with the customer.
Managing general mailbox communications
Create and suggest efficiencies to operational processes
Processing of contracts for countersignature
Support the implementation of new systems
There will be various leads for ongoing contract lifecycle management processes and priorities.
Each lead will be responsible and accountable.
As needed, there will be assistance in cross training and onboarding of new administrators
Basic Qualifications :
Bachelor's degree in business, Finance, or related field with 2-4 years’ contract experience.
Minimum of 1 years of pharmaceutical / vaccine Managed Markets experience in Contracting, Pricing, Operations or other critical thinking discipline
Minimum of 1 years of analytical and business experience specifically focused on reviewing and executing contracts
Work independently at times and move forward at a fast pace, at times with limited information
Proficient at applying policies to real case situations.
Network with other areas to resolve problems and often to gain appropriate approvals.
Strong computer skills including Excel, Word, Powerpoint, SharePoint and Teams
Have excellent time management and organizational skills.
Excellent written / oral communication skills, problem solving, analytical skills.
Have a very high level of attention to detail and accuracy.
Must be able to work independently, initiate and carry out multiple contracting projects until completion.
Must be willing to work East Coast hours
Preferred :
Experience with Micro Strategy
A thorough knowledge of Sanofi Pasteur strategies and policies regarding private sector pricing and contracting is strongly encouraged
In depth working knowledge of SAP and Model N
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce.
atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
GD-SP
LI-SP
At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers.
We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.
J-18808-Ljbffr
Last updated : 2024-04-06
Clear All
0 Manufacturers Service Contract Administrator jobs found in Pierre, SD area