Manufacturers Service Contract Administrator ensures that customers receive services according to their contracts with the manufacturer. Communicates with customers to gather information about service levels and respond to questions or complaints. Being a Manufacturers Service Contract Administrator reports on levels of service and escalates complex or severe problems to management. May assist in contract negotiations. Additionally, Manufacturers Service Contract Administrator may require an associate degree. Typically reports to a supervisor or manager. The Manufacturers Service Contract Administrator works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Manufacturers Service Contract Administrator typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Job Summary:
The Service Administrator is responsible for coordinating and overseeing the day-to-day aspects of the service department. This role involves processing orders, coordinating maintenance services and installations, and providing exceptional customer service. The Service Administrator works closely with internal teams, external vendors, and customers to ensure timely and efficient delivery of services.
Responsibilities:
· Fielding calls for service and parts department.
· Service requests from customers.
· Service quotations.
· Installation requests from customers.
· Installation quotations.
· Technician travel back-up.
· Follow up with technicians for service and installation documentation.
· Working with Smart Service system.
· Service and Installation billing and filing.
· Service duties related to machine rebuild and refurbishments.
· Light cross-training with parts department.
· Other duties as assigned.
Experience:
· Proven experience in customer service.
· Strong organizational and time management skills.
· Excellent communication and interpersonal abilities.
· Proficiency in computer software for inventory management and order processing.
· Attention to detail and accuracy.
· Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
· Experience in service or technician dispatching (preferred).
· Knowledge of Quick-Books (preferred).
· Knowledge of mechanical systems or equipment (preferred).We offer competitive compensation and benefits packages.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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0 Manufacturers Service Contract Administrator jobs found in Riverside, CA area