Manufacturers Service Contract Administrator jobs in Shreveport, LA

As a family-owned and operated business, we treat our employees like family. The majority of our employees have been with us for 10 years. We are looking for the newest member of our team to join our family!

Pliler International is one of the region's premier Commercial Truck Sales & Leasing Dealerships, proudly serving NW Louisiana and surrounding area for many years. Our team enjoys a fantastic culture and opportunities for advancement, which are company-wide focused to help you grow both personally and professionally. We're interested in helping you establish and build a long-term career with us, because we know that happy employees lead to happier customers!

WHAT WE OFFER

• Medical, Dental & Vision
• 401K Plan
• Paid time off and vacation.

ESSENTIAL DUTIES:

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to truck and perform on the spot vehicle diagnostics.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature.
• Establish “promised time” based on shop workflow, communicate with foreman.
• Establish customer’s method of payment. Obtain credit approval, if necessary.
• Create repair order in the business system, and assist in correct procedural work flow.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

EDUCATION and/or EXPERIENCE:

• High school diploma or General Education Degree (GED).
• Knowledge of Trucks/Trailers
• 1 year experience preferred but not required.

Job Type: Full-time

Pay: $25,000.00 - $35,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

License/Certification:

• Driver's License (Preferred)

Work Location: In person