Manufacturers Service Contract Administrator ensures that customers receive services according to their contracts with the manufacturer. Communicates with customers to gather information about service levels and respond to questions or complaints. Being a Manufacturers Service Contract Administrator reports on levels of service and escalates complex or severe problems to management. May assist in contract negotiations. Additionally, Manufacturers Service Contract Administrator may require an associate degree. Typically reports to a supervisor or manager. The Manufacturers Service Contract Administrator works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Manufacturers Service Contract Administrator typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
About us:
We are a local family owned business that strive to give our customers the best experience possible. We sell a full line of cleaning equipment and accessories, such as Floor Care and Pressure Washers.
Job Overview:
We are seeking a skilled and customer-oriented Service Writer to join our team. As a Service Writer, you will be responsible for providing exceptional customer service and coordinating the repair and maintenance services for our clients' machines. This position will also require you to maintain inventory.
Duties:
- Greet customers and provide them with a warm welcome to our store
- Listen to customers' concerns and accurately document their problems
- Provide detailed explanations of recommended repairs
- Coordinate with mechanic to ensure timely completion of repairs
- Keep customers informed about the status of their machine throughout the repair process
- Maintain accurate records of customer interactions, repairs, and services provided
-Manage inventory including ordering, receiving, and stocking parts
Skills:
- Strong customer service skills with the ability to effectively communicate with customers
- Knowledge of inventory management
- Ability to maintain attention to detail
- Excellent organizational skills to manage multiple tasks and prioritize work effectively
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 44 per week
Benefits:
Day range:
Shift:
Work Location: In person
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