Manufacturers Service Contract Administrator ensures that customers receive services according to their contracts with the manufacturer. Communicates with customers to gather information about service levels and respond to questions or complaints. Being a Manufacturers Service Contract Administrator reports on levels of service and escalates complex or severe problems to management. May assist in contract negotiations. Additionally, Manufacturers Service Contract Administrator may require an associate degree. Typically reports to a supervisor or manager. The Manufacturers Service Contract Administrator works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Manufacturers Service Contract Administrator typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Our vision is to leave EVERYONE we meet, BETTER OFF!
We believe...
Benefits at SAM, Inc. include
Join our Early Intervention Team!
Our Early Intervention Team is committed to leaving everyone better off by providing case management services to children 3 and under diagnosed with developmental delay. Staff members work closely with parents, caregivers, and professionals to support children in reaching their fullest potential.
If you are passionate about your career, enjoy helping people, and want the opportunity to make a difference in the lives of children and families within your community, apply now!
Job Description
Summary of Responsibilities:
The primary purpose of the Early Intervention Service Coordinator position is to provide service coordination to infants and toddlers with developmental delays and their families through a comprehensive program of integrated services. Service Coordinators assist families in linking with community resources while offering support and guidance in child development. They serve as a bridge between families and providers, ensuring that the families' needs are being met, the coaching model is being observed and providers are working within the child's natural environment. They ensure that providers have the support and the documentation required to serve the child and family. They also ensure that there is a plan in place for the family before the child ages out of service.
Essential Functions:
Service Coordinators work with children who have disabilities or special developmental needs, assisting them in learning developmental skills such as gross motor, fine motor, and language, and facilitating engagement in activities, routines, and events of everyday life.
The Service Coordinator will work closely with families and be a liaison between families and service providers.
Service Coordinators will provide support and services in the context of the family's typical routines and activities so that information is meaningful and directly relevant to supporting the child to fully participate in his or her primary caregiving relationships and environments.
Process referrals, schedule initial meetings with families, and conduct Screenings using standardized protocol and tools approved by OCDEL and SAM Inc. to ensure timely delivery of services.
Ensure proper maintenance of child files, required documentation, tracking tools, and other computer programs.
Coordinate, attend, and schedule assessments; IFSP (quarterly, 6 months, and annual), IEP, eligibility determination meetings, and transition planning; notify all interested parties of meeting dates and times.
Demonstrate knowledge in accordance with OCDEL Standards and Professionalism, Child Development, Family Professional Partnerships, Teaming, Assessments and Evaluation, Planning, and Intervention.
Personal Characteristics:
Independent, Tech-Savvy, Responsive, Kind, Ethical, Motivated, Active Listener, Life-Long Learner, Adaptable, Confidential, Resourceful, Values, & Trustworthy
Education and Experience:
Bachelor's Degree in Early Childhood Education, Psychology, or a related field and 1-year experience working with or providing counseling to children, families or individuals with disabilities. An associate degree or 60 credit hours in Early Intervention, Early Childhood Special Education, Psychology, or a related field plus 3 years of working full time with or providing counseling with children, families, or individuals with disabilities or Certification by the PA Civil Service Commission meeting the qualification of a Caseworker 2 or 3.
Employment Requirements:
Automobile and Valid Insurance, Valid Pennsylvania Driver's License, acceptable Motor Vehicle Record Check, Act 33 and Act 34 Clearances, FBI Fingerprint Clearance, Social Security Card, Immigration and Naturalization (I-9), Drug Screening Clearance
Working Conditions:
Prolonged periods working on a computer in an open office environment, comfortable communicating through virtual technology, work may be required at nights and on weekends, travel throughout the region, travel may be in adverse weather conditions, must be able to lift up to 15 pounds.
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