Manufacturers Service Contract Administrator ensures that customers receive services according to their contracts with the manufacturer. Communicates with customers to gather information about service levels and respond to questions or complaints. Being a Manufacturers Service Contract Administrator reports on levels of service and escalates complex or severe problems to management. May assist in contract negotiations. Additionally, Manufacturers Service Contract Administrator may require an associate degree. Typically reports to a supervisor or manager. The Manufacturers Service Contract Administrator works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Manufacturers Service Contract Administrator typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Public Service Administrator I
Job ID #: 211754
Location: Topeka / Shawnee County
Job Posting Closes: Open Until Filled
Kansas Highway Patrol - www.KHPJobs.org
Kansas Highway Patrol
*** TO FILL OUT AN APPLICATION - TO BE CONSIDERED FOR THIS POSITION - GO TO: https://jobs.sok.ks.gov/psc/sokhrprdcg/APPLICANT/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=211754&PostingSeq=1
***
About the Position:
Compensation:
Position Summary & Responsibilities:
Position Summary: Serves as the Subject Matter Expert for the Ignition Interlock (IID) program in Kansas and is responsible for responding to customer and IID vendor inquiries. Ensures complete IID compliance from all approved vendors in Kansas per Kansas Statutes and Regulations. Assists managers with oversight of the Kansas IID program.
1) Responsible for ensuring compliance standards are continuously met in accordance to Kansas Administrative Rules and Regulations and statutes. Conducts quality performance reviews in person, remotely etc. as necessary to meet business needs. Participates in vendor development plans, documents and recommends corrective action plans as directed and approved by chain of command. Ensures all procedures are adhered to.
2) Serves as first line of support for IID related customer and vendor inquiries, complaints, etc. Types of communication include but no limited to phone, email and written as necessary to meet business needs. Provides support to customers, Driver Services staff and other stakeholders as directed by manager. Develops and administers Quality Assurance plan alongside manager for all IID vendor related activities. Incumbent works to continuously improve relationships and partnerships with vendors, customers and other stakeholders. The position has minimal latitude in making decisions affecting use of resources, personnel and organizing workload to achieve agency goals as assigned by manager.
3) Responsible for maintaining all IID related documentation, correspondence, devices, etc. Incumbent must be able to provide statistical and logistical data as requested.
4) Performs other duties as required by supervisor to ensure the efficient operations of the program. Such duties may include participation in problem identification and resolution and assignment of tasks necessary to complete special initiatives as directed by supervisor or other members of management.
For a full position description email request to KHP.Career@KS.GOV , please include the Job ID #.
Qualifications:
Education: High School Diploma or GED equivalent.
Licensing & Certification: Valid Kansas Driver’s License.
Necessary Special Requirements: Two years experience interviewing, investigating, or providing technical assistance to clients, customers, or public.
One year experience in providing direction necessary to implement the objectives of an agency, program, or organizational unit.
Post-Offer, Pre-employment Requirements: Must pass background investigation.
Persons applying for positions with KHP will be subject to background investigation, fingerprints, and/or drug screening.
Recruiter Contact Information:
*** PLEASE NOTE: ***
*** TO FILL OUT AN APPLICATION - TO BE CONSIDERED FOR THIS POSITION - GO TO: https://jobs.sok.ks.gov/psc/sokhrprdcg/APPLICANT/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=211754&PostingSeq=1
***
We look forward to receiving your application!
(Please don't hesitate to reach out with any questions or if you run into any issues!)
Job Type: Full-time
Pay: From $17.39 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Education:
License/Certification:
Ability to Relocate:
Work Location: In person
Clear All
0 Manufacturers Service Contract Administrator jobs found in Topeka, KS area