Manufacturing Director oversees manufacturing operations and the production management and supervisory teams for a plant or unit. Incorporates organization-wide operational safety, regulatory compliance, quality assurance, and cost control policies and programs into manufacturing processes. Being a Manufacturing Director monitors production metrics, responds to and resolves problems, and recommends process improvements, new technologies, and methods to maximize operational efficiency. Collaborates with leaders to manage and resolve workforce or labor issues and develop long-term solutions. Additionally, Manufacturing Director implements long-term plans for facilities, equipment, materials, technology, and workforce resources to maintain manufacturing capacity and processes that support business goals. Typically requires a bachelor's degree. Typically reports to a director. The Manufacturing Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Manufacturing Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
**Title:**Customer Service Representative
**Type:**Onsite until proven - could be up to 4 days WFH. Will be at the discretion of the HM. M-F 9:30am to 6pm.
Provides customers with information in response to the most complex situations; references single or multiple screens or documents to resolve escalated issues or disputes; provides guidance and assistance and may provide work direction to less experienced staff; assists supervisors in the continuous improvement of the customer service delivery process, and conducts customer service training for entry level staff.
• Support dealer inquiries daily through Chat, email, and written communication within the Parts Support Services Contact Center.
• Provides responses and/or solutions to basic customer inquiries, problems and concerns. Serve as initial point of contact for dealers.
• Support team metrics while working in a high-volume contact center environment.
• Provides dealer assistance pertaining to parts availability, carrier changes and backorder status to equip dealer with most up to date and accurate information.
• Train and assist dealer personnel with electronic ordering and information systems to maintain a high level of support to customers.
• Investigate system error messages on dealer orders and contact dealers as necessary to cancel or prepare orders for re-entry into the system
• Provide tracking and tracing for all orders shipped from John Deere or a supplier.
• Communicate with carriers and outside suppliers to obtain tracking and invoice information.
• Responds to dealer questions concerning Special Terms Programs orders, vendor direct ship orders and communicate with suppliers to provide the current status of orders.
• Consider approval for all miscellaneous debits and credits such as price queries, shipping errors, etc.
• Investigate overage and shortage claims using various methods, such as, pick trip review and calling all dealers on that same trip.
You should be proficient in:
Salary info:
$17 - $17.56 / hr
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