Essential Duties and Responsibilities
Recommends, designs, develops, and implements innovative learning and development programs that support the full employment lifecycle, including onboarding, career development, wellness, succession planning, and management and leadership development. Program development and delivery facilitated both on-line and in person.
Assesses needs, analyzes gaps, research best practices, and partners with other business units and Operations management to identify, develop and implement successful and innovative learning and development programs.
Develops and implements program processes and procedures, maintains records and tracks outcomes.
Utilizes adult learning theory to provide customized learning opportunities.
Continually monitors and evaluates effectiveness of programs and makes needed adjustments.
Coordinates operation and use of the LMS and provides systems support to Operations users and resolves systems issues and works with Information Technology as needed.
Serves as the data custodian of the LMS, uses technical understanding to provide support to internal and external clients ensuring user experiences are positive.
Maintains technical expertise and knowledge of best practices in online educational trends, changes and developments, and service strategies. Recommends new approaches, modifications or changes that will improve efficiency and/or effectiveness.
Performs other related duties as assigned to support overall organization and employee development initiatives.
Job Type: Full-time
Salary: $37,432.65 - $88,018.31 per year
Experience:
License/Certification:
Work Location: In person
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