Market Research Director jobs in Kansas City, MO

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Market Service Manager with Research Medical Center you can be a part of an organization that is devoted to giving back!

Benefits

Research Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Research Medical Center family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Market Service Manager to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

The Market Service Manager leads team members who maintain and repair major infrastructure systems in acute care hospital buildings, as well as free-standing emergency departments, in a given service market. The service manager is primarily responsible for scheduling the preventive maintenance and repair activities, as well as managing efficiency and work quality of field technicians. Second, the service manager will be responsible for all parts, tools, and fleet management in the assigned market. Additionally, ensure payroll is submitted in a timely manner, and extensive financial and accounting records are kept for purchases and services. The Market Service Manager communicates directly with customers, vendors and suppliers to ensure accurate communication of work status and requirements, and works with facility staff to ensure customer satisfaction while meeting departmental goals and objectives.

What you will do in this role:

• Create annual schedule of preventive maintenance activities for shared services, utilizing technology platforms provided by HCA Healthcare to communicate those schedules to the hospital facility management teams (customer)
• Communicates with the hospitals staff before, during, and after scheduled service to ensure awareness of appointment, and overall satisfaction, as well as follow up on the status of remaining work to be done
• Reviews all work orders, invoices, and time reports for accuracy
• Maintains communication with the Market DFM concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment purchased and installed.
• Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings
• Responsible for field technicians’ annual performance reviews and for setting improvement goals per company requirements
• Reviews technicians’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity
• Must be willing and able to provide hands-on support during natural or man-made emergencies

What experience and education is needed for this role:

• High School Diploma or equivalent is required
• Minimum of three years relevant management experience required
• Minimum of seven years of relevant work experience required
• Experience in an acute care hospital setting preferred
• Reliable vehicle and clean driving record

HealthTrust Supply Chain is a critical part of HCA Healthcare’s strategy. Our focus is to improve performance and reduce costs. We do this by joining non-clinical and administrative functions. HealthTrust Supply Chain best practice methodologies. We develop, apply and monitor cost-efficient initiatives and programs for HCA Healthcare. By improving facility efficiency, medical professionals can focus on our mission - patient care.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Market Service Manager opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.