Market Research Supervisor jobs in Portsmouth, NH

Our Neighbors’ Table (ONT) is a 501(c)(3) organization whose success is created by our focus on alleviating food insecurity (as our sole mission), our attention to the quality of our service delivery, and in creating effective engagement of the community in carrying out our programs. The Market Supervisor’s role is to represent Our Neighbors’ Table’s mission and values while focusing on the day-to-day operations of Our Neighbors’ Table’s grocery markets. The essence of this role will be to provide organized and focused direction and supervision of Market volunteers in providing the best possible service for all ONT shoppers, while working with the Community Engagement team to raise awareness of our Markets. The ideal candidate will be a people person who is welcoming, respectful, empathetic and supportive, while at the same time be program oriented, reliable, computer-savvy, and organized, with a keen attention to detail. This is an hourly-paid 40- hour-per week-role, eligible for company benefits.

Responsibilities include

Working Supervision of Volunteer Staff – working alongside our volunteer staff to run the weekly markets and ensure they are fully staffed and the staff is fully trained

Outreach and Community Connections – working with our community engagement team to raise awareness of food insecurity and how our markets help our neighbors, along with monitoring the integrated community markets in different towns in our area

Market Software Management- managing the software which handles our grocery ordering for the markets, our scheduling for volunteer staff and our database of clients we support

Guest Stewardship – ensuring guests have a successful and respectful interaction in our market spaces and ensuring our vision for how we treat everyone with dignity and respect

Any other duties as requested by Associate Director of Grocery Programs, Program Director, and Executive Director.

Knowledge, Skills, and Abilities required:

· Professional demeanor with compassion and empathy for others from diverse racial and socio-economic backgrounds and a personal philosophy that aligns with ONT’s core values of dignity, community and respect

· Strong communication skills, written and verbal, to be able to give direction, develop and conduct trainings, and attend meetings on behalf of ONT

· Strong computer skills -including web-based databases and Microsoft Office Suite- and ability to learn and proficiently use other necessary related computer programs

· Strong attention to detail, organized and sense of pride in your work with a demonstrated initiative and ability to work independently

· Flexibility is a must, with a willingness to cover for other Market Supervisors during sick time and vacation schedules

· Ability to transition successfully between locations during the day (to visit multiple ONT locations)

· Ability to attend current Food Safety coursework and complete and maintain Massachusetts Allergen certification as required by the Greater Boston Food Bank

· English fluency required; bilingual a strong plus

· MA/NH or valid driver’s license, with clean driving record and ability to maintain

· Applicants subject to CORI check prior to hiring

Experience and Education:

· Bachelor’s Degree level or 2-year degree level with related field experience

· Non-profit experience desirable but not required

· Experience working with Volunteers preferred

· Experience with scheduling staff and managing attendance

Physical Environment:

· Category of Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

· Seated positions, standing positions for extended time frame, reaching, lifting, pulling, pushing, standing, stooping, climbing, small motor coordination, typing, communication

· Most of the work is completed indoors in climate-controlled environments, minimal exposure to elements

Job Type: Full-time

Pay: From $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Experience:

• scheduling: 1 year (Required)
• non profit: 1 year (Preferred)

Work Location: In person