Marketing Communications Specialist jobs in Charlotte, NC

Overview

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies. Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Summary

Charlotte Communication & Marketing (CCM) is seeking a candidate with experience and skills in web design, web content and web development. The web developer will assist in the production and maintenance of charlottenc.gov and other city-owned web properties to help strengthen the city brand, improve customer experience, and support the overall mission of ensuring residents have access to key city services, resources, and information. The candidate will design web elements, format content, and ensure that web content is compliant with Americans with Disabilities Act (ADA) requirements and recommendations. This role will work on a hybrid work schedule.  

Major Duties and Responsibilities

Design, develop, test, deploy and monitor web-based and other custom software applications.   Troubleshoot technical design issues, content updates, and other technical support related to the web.  Implements HTML and CSS from design mockups as needed.  Implement user-friendly and responsive web pages.  Collaborate with the lead web developer, digital content team and other stakeholders as needed to architect, design and implement web solutions.  Ensure quality and consistency of all web properties and work collaboratively with design staff and vendors.  Collaborate with the creative services team to implement UX and UI concepts into fully functioning web applications.  Play an active role in quality assurance of CCM web content.  Report on site metrics and key performance indicators.   Ensure all web content is 508 and WCAG 2.1 compliant.   Work in an agile, iterative work environment.  Uses effective communication skills when responding to customer emails, attending consultation meetings, and regular interactions to solve work related problems and concerns. Education 

Knowledge, Skills & Abilities

Exceptional communication and organizational skills.  Knowledge of SharePoint, HTML5, CSS2/3, JavaScript, Adobe Suite and relational databases.   Understanding of UX/UI principles as well as responsive and adaptive design.  Basic understanding of AA/AAA accessibility requirements.   Ability to manage multiple projects in a fast-paced, deadline-driven environment.  Ability to build relationships and work effectively within a cross-functional team.  Strong attention to detail and ability to work under tight deadlines. 

Minimum Qualifications

High School Graduate or Equivalent and five years relevant experience. Or Associate’s Degree and three years relevant experience.

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online. Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays. Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees. Click here to learn more about the City of Charlotte’s benefits. The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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