Mechanical Engineering Technician jobs in Fresno, CA

Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Product Support. In this role, you will be responsible for providing exceptional support and assistance to our customers, ensuring their satisfaction with our products and services.

Duties:
- Upsell additional products or services to customers
- Handle inbound and outbound calls in a professional and courteous manner
- Assist customers with product inquiries, troubleshooting, and technical support
- Provide accurate and timely information regarding product features, pricing, and availability
- Enter customer data and update records in the company database
- Analyze customer needs and recommend appropriate solutions
- Communicate effectively with customers to resolve issues or concerns
- Conduct follow-up calls to ensure customer satisfaction

Requirements:
- Excellent phone etiquette and strong communication skills
- Fluent in English (both written and verbal)
- Proficient in data entry and computer skills
- Ability to analyze customer needs and provide appropriate solutions
- Bilingual in Spanish is a plus
- Previous experience in sales or customer support is preferred
- Ability to work independently and as part of a team

As a Product Support, you will have the opportunity to make a positive impact on our customers' experience. We offer competitive compensation, ongoing training, and opportunities for career growth within our organization. If you are passionate about providing exceptional customer service and have the skills required for this role, we would love to hear from you. Apply now!

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person