Media Operations Manager jobs in Austin, TX

Job Title: Media Operations Manager 

Department: Media / Consumer Engagement Group

Reports to (Position):  Chief Media Officer 

Supervisory Responsibilities (Y/N): N 

FLSA Status (Exempt vs. Non-Exempt): Exempt

Travel (%): 0%

We are looking for a highly motivated and detailed oriented Media Operations Manager to join our Consumer Engagement Group (CEG) and U.S. Air Force (USAF) teams at GSD&M.  GSD&M is the agency of record for the USAF Recruiting Services. The CEG encompasses all Media, Social and Decision Sciences allowing for a full view into consumer behaviors, motivations and consumption across the media and content ecosystem. This is an exciting time to join our CEG and USAF teams as we continue to evolve our capabilities and approach to deliver successful business outcomes for our clients.   

As the Media Operations Manager, you will play a pivotal role in overseeing the operational efficiency of the USAF team. The role will be responsible for managing the resources and operations across the USAF Media team. They report into the Chief Media Officer, while working in collaboration with CEG practice leads across Planning, Digital, Social, Decision Sciences and Investment. This role will play an integral part leading CEG’s operations and resources for the USAF while liaising with GSD&M’s HR, Finance, and Operations teams. This role will be comprised of 75% team operations and 25% staff resourcing operations.

OPERATIONS MANAGEMENT

• Partners with Chief Media Officer across internal department responsibilities
• Manages CEG USAF operations by engaging closely with the team to identify opportunities and solutions 
• Implements any agency-wide initiatives, programs and communication across the team
• Manages and facilitates CEGs tools & technology partnerships, contracts and coordination with appropriate key stakeholders for all tools
• Leads tools & technology resource implementation, training, access and periodic updates across the agency 

RESOURCE OPERATIONS & RECRUITMENT

• Manages CEG USAF staff allocations and commitments across client and business growth responsibilities, including partnering with the Chief Media Officer on CEG USAF salary caps, budgets and priorities
• Guide and manage the recruitment process for CEG USAF, which includes deep understanding of current resources, resource needs and operationalizing the process to source candidates
• Leads communication, and gains approval, for new roles necessary for business management with CEG USAF 
• Strong working relationship with the Recruitment team to guide candidates through the interview and hiring process

RESOURCE ONBOARDING

• Leads all aspects of a new hire joining the CEG USAF team 
• Builds CEG USAF onboarding schedule, liaising with the hiring manager, to ensure new team members are fully equipped to start their journey at GSD&M; including CEG welcome email, access/log-ins to tools/tech, meet & greets with key CEG and/or business leads, etc
• Initiates a training schedule, to be determined by the hiring manager
• Ensure new hires are added to all appropriate distribution lists, access to appropriate share/server drives and any agency or CEG USAF related meeting/event lists

CEG DEPARTMENT SUPPORT

• Partner with USAF team members to manage industry award opportunities and entries, in partnership with GSD&M Communications team