Medical Billing Clerk jobs in Johnstown, PA

Seeking: Customer Care Coordinator - Medical Billing

Job Type: Full Time Schedule (Monday-Friday, 8:30AM - 5:00PM)

Johnstown or Altoona Area

Pay: $33,280 - $41,600

Our Benefits:

• Monthly bonus program eligibility
• Quarterly bonus program eligibility with ability to earn extra income and paid time off
• QSEHRA medical reimbursement program
• Paid time off after 90 days

Our Team:

We know people have difficulty hearing and communicating effectively with others because of hearing loss. We believe that everyone deserves the best quality of care so that they don't miss those precious moments with family & friends. We help people live their life to the fullest. We know hearing is an important human sense for communicating and connecting with others. We genuinely care about our patients and treat them like our own family. We believe ongoing care and counseling is an important aspect of improving our patients' lives.

Your Job as a Customer Care Coordinator/Medical Billing Specialist:

The Customer Care Coordinator team member will perform routine daily office duties while interacting with our patients. You will be the face and voice of our hearing aid clinics. It is a rewarding position where every day you get to help people improve the quality of their lives and the lives of their loved ones.

Job Responsibilities:

• Greet patients as they enter our clinic
• Answer telephones, take messages, transfer calls, and confirm appointments
• Collect detailed demographic information from patients and verify insurance benefits
• Schedule appointments for patients
• Establish and maintain physical patient files for the clinic following all HIPAA rules and regulations
• Enter data and maintain electronic patient files in the CRM system
• Initiate outgoing "warm" marketing calls to patients who have not been seen in the clinic for a while
• Use computer software to create spreadsheets, manage databases, and prepare reports, documents, & presentations
• Process, file, and track insurance benefits claims for our patients including worker's comp claims
• Work with Hearing Care Practitioner (HCP) to maintain orderliness & cleanliness of the clinic
• May work with patients to secure billing information and process payments
• Perform duties using specific knowledge of medical terminology and clinic procedures

Your Education, Skills, and Qualifications:

• High school diploma or GED equivalent required
• Ability to type is required
• 2 years of data entry/administrative experience in a healthcare office setting is required
• Medical coding and insurance billing experience is required
• 2 years of sales and customer service experience is preferred
• Knowledge of administrative processes and systems such as Microsoft applications, Excel spreadsheet software, Word document software, Google Drive, Google Docs, Google Sheets, and how to manage those types of files
• Detail oriented, excellent organizational skills, and discretion with confidential patient record information
• Ability to effectively multitask with confidence
• Must enjoy interacting with our Senior populations of patients
• Engaging, outgoing personality
• Must be comfortable making occasional outgoing marketing calls
• Ability to pass a criminal background check is required
• Ability to communicate effectively both verbally & in writing in English
• Bilingual in Spanish is a plus!