Medical Claims Review Manager oversees the performance, productivity, and quality of the medical claims review staff. Responsible for hiring, training, and firing medical claims review staff. Being a Medical Claims Review Manager evaluates medical claims review processes and recommends process improvements. Serves as a technical resource for all medical review workers. Additionally, Medical Claims Review Manager typically requires an RN or BSN. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Medical Claims Review Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Medical Claims Review Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
May be eligible for $3,000 sign on incentive
May be eligible for relocation assistance
May be eligible for tuition loan reimbursement
Under the direction of department leadership, the Utilization Review/ Management RN. This position is to conduct initial, concurrent, retrospective chart review for clinical financial resource utilization. Coordinates with healthcare team for optimal/efficient patient outcomes, while decreasing length of stay (LOS) and avoid delays and denied days. They are accountable for a designated patient caseload and provides intervention, and coordination to decrease avoidable denial of reimbursement. Specific functions within this role include: Screens pre-admission, admission process using established criteria for all points of entry. Facilitates communication between payers, review agencies, healthcare team. Identify delays in treatment or inappropriate utilization and serves as a resource. Coordinates communication with physicians. Identify opportunities for expedited appeals and collaborates resolve payer issues. Ensures/Maintains effective communication with Revenue Cycle Departments.
Essential Job Functions
•Supports and models behaviors consistent with Billings
Clinic’s mission, vision, values, code of business conduct and service
expectations. Meets all mandatory organizational and departmental requirements.
•Maintains
competency in all organizational, departmental, and outside agency
requirements.
•The
responsibilities of the UR case manager are listed below, in order of priority
and intended to ensure effective prioritization of tasks.
•Priority
1: Reviews New Admissions, Observation and Outpatient Cases
•Prioritize
reviews of all OBS and bedded Outpatients
•Communicate
with attending physician to discuss case and obtain information not documented
in record, when OBS cases do not meet payer criteria or OBS ≥ 24 hours
•Communicate
with attending physician for OBS patients meeting medical necessity for
inpatient level of care to obtain inpatient order
•Communicate
with Case Manager to understand discharge plan and barriers to discharge on OBS
and Outpatient in a Bed patients
•Participate
in daily OBS call and communicate why patient is here, what we need from the
team to get the patient to the next level of care, and expected discharge plan
•Ensure
that admission review is completed on assigned units/worklist using payer MCG
or CMS 2 Midnight Rule within 24 hours of admission
•Identify
incomplete reviews from worklist
•Validate
OBS orders daily for new admissions, within 24 hours
•Ensure
order in chart coincides with the payer review, CMS 2 Midnight Rule, or payer
authorization for status and level of care
•Priority
2: Performs Utilization Review (UR) Activities
•Completes
concurrent Level of Care (LOC) & status reviews utilizing payer criteria to
assure all days of hospitalization are covered/certified or meet CMS 2 Midnight
Rule (as appropriate) at minimum of every 3 days or more frequently based on
payer requirements
•Reviews
observation patients at a minimum twice a day. Communicates with attending on
medical plan and Case Manager on discharge plan to expedite progression to next
level of care or discharge
•Discusses
case with attending when payer authorization does not match status or level of
care.
•Obtains
information not documented in the EMR and requests documentation of medical
necessity to support appropriate status (IP, OP, OBS) and level of care
(Med-surg, SDU, ICU, etc.)
•If
attending is unable to provide additional clinical information supporting
status or LOC, escalate case to the physician advisor for second level review
as early as possible and before leaving for the day
•Communicates
to Case Manager any discrepancies on status or level of care based on medical
necessity and/or payer authorization discrepancies
•Communicates
to Case Manager on current outliers, potential outliers, and denials
•Identifies
reviews that need to be completed on assigned floors and follows all assigned
patients through completion and submission of Discharge Summary
•Assesses
if all days are authorized/certified by respective payers and communicate any
issues/denials to attending physician, CM, and department leadership
•Conducts
UR until all tasks are completed; indicates UM Complete in authorization and/or
certification
•Communicates
with payer UR representatives on status/level of care authorizations that do
not match MCG review
•Denotes
relevant clinical information to proactively communicate with payers for
authorizations of treatments, procedures, and Length of Stay; sends clinical
information as required by payer
•Notifies
appropriate parties of any changes in financial class including conversions,
Hospital-Issued Notices of Noncoverage (HINN), Condition Code 44, and Important
Message from Medicare (IMM).
•Follows
department procedures and policies for Condition Code44, Physician Advisor
review, and HINN processes
•Documents
Avoidable Days/Delays, per department process/procedure/policy
•Priority
3: Maintains an Active Role in Denial Prevention and Management
•Uses
payer MCG criteria and supporting documentation to justify the patient’s
medical necessity for observation, admission and/or continued stay
•Proactively
interacts with payers and proactively sends clinical reviews to prevent
inpatient denials
•Proactively
communicates with payer UM representatives on denials and coordinate peer to
peer review with payer’s medical director
•Initiates
and coordinates peer to peer reviews on all concurrent denials
•Understands
payer requirements and government regulations to ensure compliant, safe, and
cost-effective healthcare
•Priority
4: Identify Prolonged LOS patients, readmission, or complex discharge needs
patients
•Identifies
Prolonged LOS patients or complex patients/situations and communicate to the CM
and/or Social Worker as appropriate
•Priority
5: Escalation
•Refers
cases that require second level review to Physician Advisor, Manager, and
Director per department process or procedure
•Discusses
status/level of care and payment barriers with attending for resolution, if
unsuccessful, escalate to department leadership and Physician Advisor, per
department process or procedure
•Insurance
and Utilization Management
•Maintains
working knowledge of CMS requirements and readmission penalties
•Maintains
working knowledge of insurance/payer benefits
•Documentation
•Documents
accurately and in a timely manner in the Electronic Medical Record per program
guidelines
•Utilizes
standards of professional practice in all documentation and communication
consistent with organization/department policy as well as the Board of Nursing
and ethical guidelines established and universally supported by the nursing
profession
•Assures
documentation and patient information is secure and maintained in accordance
with Billings Clinic policy, HIPPA, state and federal guidelines
•Professional
Accountabilities
•Participates
in continuing education, department planning, work teams and process
improvement activities
•Maintains
current Licensure
•Adheres
to department and organizational policies addressing confidentiality, infection
control, patient rights, medical ethics, advance directives, disaster protocols
and safety
•Demonstrates
the ability to be flexible, open minded and adaptable to change
•Maintains
competency in organizational and departmental policies/processes relevant to
job performance
•Utilizes
standards of professional practice in all communication with patients, support
systems and colleagues consistent with the Board of Nursing and ethical
guidelines established and universally supported by the nursing profession
•Maintain
utilization review data, as assigned by department.
•Performs
all other duties as assigned or as needed to meet the needs of the
department/organization
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