Medical Records Manager manages medical record-keeping operations and healthcare information management to ensure secure, accurate, and reliable patient information management that complies with data and privacy regulations. Follows established policies and procedures to ensure effective and compliant record management, makes suggestions for process improvements. Being a Medical Records Manager implements digital technologies and tools to gain efficiencies, facilitate record retrieval, and ensure secure storage. Provides training for medical records staff and information resources to end-users. Additionally, Medical Records Manager coordinates with clinical and technical professionals to maintain robust records management systems and manage data for analysis and reporting. May require a bachelor's degree. May require Registered Health Information Administrator (RHIA) certification. Typically reports to a director. The Medical Records Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Medical Records Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
POSITION SUMMARY
Reporting to the Director of Quality Management and working in partnership with the CMO, Senior Leadership Team, and other hospital leaders, will investigate, resolve, document and report patient and visitor compliments and concerns. Facilitate resolution of complaints and grievances of patients, family members, and visitors. Develop, implement, and participate in customer service and patient relation initiatives. Provide monthly accountability and variance analysis of customer service outcomes. Coordinates all aspects of risk management that protect the hospital’s present and future assets from risk and liability by preventing or minimizing the occurrence of risk and its effect, financial or otherwise. To ensure patient safety and improve quality patient care by managing incident reporting and identifying patterns and/or trends that have the potential to result in patient, visitor and/or employee injury.
QUALIFICATIONS
Steward Health Care is an Equal Employment Opportunity (EEO) employer. Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristics.
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