Medical Scribe acts as an assistant during the examination and treatment of patients under the direction of a physician. Documents and gathers information during the treatment process. Being a Medical Scribe organizes healthcare data to provide better service and efficiency of clinical care. Typically requires an associate degree. Additionally, Medical Scribe may require certification as a Medical Scribe by the American College of Clinical Information Managers (ACCIM). Typically reports to a physician. The Medical Scribe works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Medical Scribe typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Primary Objective
The Medical Scribe provides administrative support to providers and collaboratively ensures the delivery of high quality and compassionate care to CEENTA’s patients.
Essential Functions
Skills and Abilities
Core Competencies
Clinical Knowledge – Possesses the appropriate clinical knowledge to provide safe and high-quality care to patients within the applicable scope of practice. This includes accurately recording and communicating patient information to all relevant members of the clinical team.
Patient Focus – Making patients and their needs a primary focus of one’s actions; developing and sustaining productive patient relationships.
Building Patient Loyalty – Effectively meeting patient needs; building productive patient relationships; taking responsibility for patient satisfaction and loyalty.
Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Energy – Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.
Attention to Detail – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Clinical Competencies
Training Period
Corporate Epic training, 6-8 weeks of on-the-job training with current CEENTA staff and Operations Manager. Check-ins and audits to evaluate competency during and after completion of training based on specific role.
Accountability
Our mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates, P.A.
The Medical Scribe directly impacts CEENTA’s ability to achieve its mission as they play an integral role in patient care delivery by providing by providing administrative and clinical support to the Providers.
Education
High school diploma or equivalent required.
Experience
Completion of a scribe training program, or past experience working as a scribe required.
Work Environment
The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Medical Scribe functions in a multi-specialty clinic with high patient volume. This role may be exposed to contagious or infectious diseases, and therefore, may be required to wear personal protective equipment at times. This position routinely uses standard medical office equipment as well as standard medical diagnostic equipment.
Supervision
This position reports to the Operations Manager as well as the Operations Supervisor when applicable, with clinical oversight from the Provider.
The position has no supervisory responsibilities.
Position Type and Expected Hours of Work
Part-time, 20-24 hours per week. Hours are subject to variation based upon clinic needs.
Physical, Mental and Other Requirements
The physical and mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
Mental Demands:
Other Requirements:
Travel
Occasional travel to other CEENTA clinic locations may be required.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition to those essential functions identified above, individuals in this position are also responsible for performing other duties or tasks that may be assigned. CEENTA retains the discretion to add or change the essential job functions of this position at any time without notice.
A Typical Day in the Position
A typical day for the Medical Scribe involves collaborating with and providing administrative support to the Provider to ensure the delivery of high quality, compassionate patient care. The Medical Scribe greets patients with a warm, welcoming smile. They obtain and document past medical and surgical histories, chief complaint, history of present illness (HPI), and vital signs and reconcile patient medications and allergies in the EHR system. They perform an array of administrative duties, which include ordering supplies, stocking rooms, scheduling appointments, surgeries, and in-office procedures, responding to patient messages and prescription refill requests, indexing faxes and other documents, and monitoring work queues in the EHR system.
Equal Employment Opportunity Statement
The Company bases all applicant and employee employment decisions without regard to race, creed, color, religion, age, gender identity or expression, sexual orientation, pregnancy, genetic information, national origin, sex, uniform service, veteran status, protected disability, and any other category protected under federal or state law. This policy of equal employment opportunity applies to all policies and procedures relating to employment including, but not limited to recruitment, placement, employee training and development, promotion, benefits, compensation, leaves of absence, position elimination, layoff, recall, termination, and all other terms and conditions of employment. The Company opposes racial injustice and racial inequality. We strive to provide a diverse workplace wherever employee’s background and experiences are important and bring value to us as an organization. Employees should bring any violations of this policy to the attention of Human Resources.
The South Carolina Pregnancy Accommodation Act protects individuals from employment discrimination for medical needs arising from pregnancy, childbirth or related medical conditions. The Act, which amended the South Carolina Human Affairs Law, also requires that employers provide reasonable accommodations for medical needs arising from pregnancy, childbirth or related medical conditions. Should you have any questions, please contact Human Resources.
Accessibility Accommodation Statement Charlotte Eye, Ear, Nose and Throat Associates is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is the Company’s policy not to discriminate against any qualified employee or applicant with regard to any terms or conditions of employment on the basis of such an individual’s disability. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact hr@ceenta.com.
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