Rockhill Orthopaedics has been a pillar of musculoskeletal care in the Kansas City region for over 70 years, with an impressive tradition and commitment to not only providing exceptional healthcare services to our patients, but also an overall dedication to the wellbeing of our community.
Position Summary – The Medical Scribe is responsible for assisting physicians and the clinical team in the evaluation, management, and delivery of professional medical care in a busy multi-specialty practice. The person in this role will perform a variety of tasks related to patient care management, organization, and communication. This position will have the opportunity to make a difference in our patients’ clinic experience; we are looking for someone who has a positive attitude, strong customer service skills and is eager to be a team player.
Essential Duties and Responsibilities – The essential functions include, but are not limited to the following:
- Coordinate and choreograph patient care, room patients and prepare them for examination -take vitals and health history.
- Pre-plan the daily patient schedule; have all documentation, supplies, etc. ready for the provider.
- Medical scribe: record details of a patient’s exam in the electronic health medical records system—clinical history, current complaints, diagnoses, procedures performed (by the physician or other healthcare professional) and medical orders given (including prescriptions and tests).
- Documenting history; recording and reporting pertinent observations and patient reactions to staff, as appropriate; documenting lab procedures and ensuring follow up on results.
- Accurately documents all care provided to the patient utilizing the EMR system and scan/download documents.
- Speak with patients regarding scheduled tests and test results as indicated from charts after review by physician.
- Make telephone calls to patients regarding physician orders and/or prescription medications ordered by the physician.
- Assist with cast/splint removal, suture removal and/or dressing changes.
- Explain procedures/surgeries, tests and care preparation as needed for adequate patient education.
- Sterilize equipment before and after treatment and properly dispose used containers and items.
- Respond to phone calls/requests from patients, pharmacies, hospitals, nursing homes and other medical offices.
- Assist providers with special procedures and examinations as needed.
- Maintain orderliness and cleanliness of examination rooms; stock assigned areas and ensure par levels of supplies are maintained.
Specifications/Qualifications (Knowledge, Skills, Abilities) – Knowledge of healthcare regulations and preventative measures (HIPAA confidentiality, infection control, etc.). Confidence and maturity are essential personal characteristics. Candidate must be able to function in a team setting, be detail oriented, possesses excellent customer service skills, and be flexible as needs arise.
Typical Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc. There is reasonable expectation that employees in this position will be exposed to blood-borne pathogens.
Work Environment – Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Work Hours – Full time
Education – Completion of a Medical Assistant program through an accredited organization preferred. Experience and training as a medical assistant with demonstration of appropriate competencies may be accepted in lieu of completion of medical assistant program.
Work Experience – Minimum two years of experience as a Medical Scribe and/or Certified Medical Assistant; orthopaedics experience preferred. Prior experience working with EPIC desired.
Certification - Medical Assistant Certification required: National Association for Health Professionals; National Healthcareer Association; American Medical Technologists; American Association of Medical Assistants. Current American Heart Association Healthcare Provider BLS certification required.