Medical Writer jobs in Elkhart, IN

Service Writer

We are looking for a RV Service Writer to join our team and act as our liaison for customers to address their RV repair needs.

A Service Writer’s responsibilities include documenting the repairs needed and scheduling appropriate technicians for each job in our computer system.

Ultimately, you will ensure that the needs of our customers are met, coordinate transactions and estimate both time & costs to ensure everything runs smoothly for our customers.

Responsibilities

• Develop cost estimates, logging needed parts and the time needed for repairs
• Schedule the most appropriate Service Technician for each job
• Convey all necessary information regarding costs, parts, work and Technicians to customers
• Call the customer to arrange appointments
• Meet with customers to discuss their requirements and relay those requirements to the Service Technicians
• Contact customers in the case of additional work to relay the details and extra costs
• Enter the details of repair jobs on the company’s network and prepare repair instructions

Requirements and skills

• Computer literacy and knowledge of office software programs
• Excellent communication and customer service skills
• Strong record-keeping skills
• The ability to understand and relate technical issues to the service team from customers’ non-technical descriptions
• A high school diploma or equivalent is preferred

Benefits

• Benefits include medical, vision
• Health Insurance
• Dental Insurance
• Life Insurance
• Disability Insurance
• Accidental Insurance
• Paid Time Off (after 1 yr employment)
• Discounted RV & Auto Service Rates

About us

Royal RV & Auto Center is a leader in the industry, providing top quality RV's and pre-owned vehicles. Conveniently located just west of downtown, Middlebury;

Royal RV & Auto Center provides competitive prices, combined with an elite service experience. With over 30 years of involvement in the industry, we pride ourselves with knowledgeable employees that are treated like family.

Last updated : 2024-04-06