Medical Writer jobs in Somerset, NJ

Description

SUMMARY

As the first point of contact with most of our service customers, exceptional customer service and the ability to quickly establish trust and rapport is essential. Best suited to individuals with strong customer focus and a sales background.

ESSENTIAL DUTIES

Ensure customer satisfaction is achieved by interviewing customers upon arrival and efficiently processing their repair order.

· Obtains pertinent customer contact and vehicle information and ensures customer sign-off on work order. Vehicle info includes serial number, license plate number, mileage, what they believe the problem is, etc.

· Enters data into computer, checks with OEM's for warranty dates and open campaigns/recalls. If any exist, prints, places in folder. Forwards any necessary information to Parts Department and gives repair order to Shop Foreman

· Upon completion of repairs, closes repair order, and creates an invoice to bill the customer submit to warranty

· Accepts customer payment (credit card, company check or cash) or enters the warranty claim info to start the warranty process

· Communicates status of repairs, cost and completion date/time to customers

· Assists customers with diagnostics and schedules appointments

· Processes repair orders for NJ DEIC emission testing

· Enters/processes warranty claims. Follows up on re-submittals, inquiries, parts returns and any necessary claim corrections

· Refers any authorized write-offs and back billing of denied claims to Service Manager

· Understands, keeps abreast of, and complies with federal, state and local regulations affecting service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.

· Understands and ensures compliance with manufacturer warranty and policy procedures

· Attends meetings as requested

· Maintains a safe working environment

· Maintains a professional appearance and demeanor

· Assists Service Manager in daily operation of Service Department

QUALIFICATIONS

REQUIRED

· 2 years related experience and/or training

· Excellent customer service and communication skills

· Strong time management and attention to detail

· Ability to stay focused under pressure

· Excellent reasoning ability

· Strong work ethic and reliable in attendance

PREFERRED

· Experience with Express Assessment (Elite Support)

· Familiarity with CDK, Reynolds, etc. systems