Member Certification Manager jobs in Allentown, PA

The Patient Care Advocate (PCA) is responsible for creating an exceptional customer experience for our medical dispensary patients.  This role ensures all sales are compliant with state regulations, that  customer needs are heard and met throughout the sales process; and that transactions are accurately recorded in our point-of-sale (POS) and inventory tracking systems.  This role is critical to upholding Justice Cannabis culture, values, and code of conduct.     

Essential Functions and Responsibilities

·       Ensures customers are accurately logged in state mandated patient tracking system

·       Assists customers in product selection based on defined treatment plan and product availability 

·       Achieves daily/weekly sales objectives by seeking opportunities to introduce new and alternative products

·       Performs all sales transactions in compliance with state regulations governing the sale of cannabis products 

·       Completes required documentation for product sales

·       Ensures all sales and transactions are entered in point-of-sale and inventory management systems per state regulations

·       Assists in maintaining a safe, clean, and organized operating environment

·       Complies with all state regulations as well as JC’s operating policies, procedures and practices 

·       Complies with all safety and security protocols for dispensary staff 

·       Answers phones, responds to voicemail and takes product orders via phone 

·       Establishes on-going relationships with dispensary customers and completes customer profiles to assist in future sales and service opportunities

·       Maintains knowledge on new and existing products via vendor training, documentation, cross-training with the dispensary manager, on-site pharmacists, and seasoned PCA’s

·       Models JC values, culture, brand, and our code of conduct

·       Performs other related duties as assigned. 

        ***Pay rate starts at $15 per hour