Member Certification Manager jobs in Peoria, IL

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Super-powered customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and proud to be recognized as a Best Place to Work in Los Angeles.

The Opportunity ...

As a Manager of Member Care, you play a key part in helping with the retention of existing customers who have enrolled in an insurance plan with QuoteManage. This position will be accountable for the retention and persistency of customers. You will manage a team of virtual agents who will support new members with proactive outreach programs and existing customers with questions about current coverage and upsell/cross sell customers into additional products.

• Manage a virtual team of licensed insurance agents that take inbound and make outbound calls to existing customers.
• Manage key metrics designed to improve customer retention.
• Drive the business process for member outreach to support company goals.
• Manage multiple functions within the Member Care department, allocating resources as necessary to immediate and long term goals.
• Oversee all verticals of Member Care: Medicare, Life, and U65
• Responsible for supporting the sales process with post-enrollment management of consumer needs
• Manage a fluctuating team of agents depending on business needs
• Coordinate with other support departments as needed
• Manage special projects throughout the year

• Experienced as a Licensed Medicare Agent is required
• This role is available for those individuals who reside in and work in one of the following states: FL, NC, TN, TX
• Thorough understanding of all verticals of insurance: Medicare, Life, and U65
• Analytical thinker
• Strong communicator
• Attention to detail
• Ability to analyze metrics and drive performance
• Strong organizational skills
• Ability to effectively multi-task in a deadline driven atmosphere
• Ability to take ownership of your work and calculated risks when needed

• Competitive salary commission
• Generous PTO and holiday schedule
• Industry-leading medical, dental, and vision plans generous parental leave
• 401(k) company match plan – fully vested on day 1
• Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
• Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.)
• Career growth – we enjoy promoting from within!

To learn more, visit us Here.

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change. 

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Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.