Member Certification Manager jobs in San Francisco, CA

Member Certification Manager manages the certification and credentialing programs of a professional or membership organization. Oversees the development of standards and testing materials. Being a Member Certification Manager develops testing schedules and resource requirements to deliver testing. Collaborates with curriculum designers and instructors to ensure materials present certification requirements accurately and are validated in the certification processes. Additionally, Member Certification Manager develops quality processes to ensure the testing and validation processes accurately measure certification requirements. Optimizes the certification process to ensure members are satisfied and resolves any problems related to the process. May evaluate, select, and monitor outside testing providers to ensure testing quality. May require a bachelor's degree. Typically reports to a head of a unit/department. The Member Certification Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Member Certification Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Member Certification Manager jobs

T
Lead Certification Analyst
  • Transdev
  • San Francisco, CA FULL_TIME
  • Lead Certification Analyst
    Job Description
     
    Division:                Paratransit
    Location:               San Francisco, CA
    Position:                Lead Certification Analyst
    Reports to:            Manager of Eligibility Programs
    Position Type:        Full-time, Regular, Hourly (Non-exempt)
    Salary Range:        $24.00 - $29.00 per hour DOQ
    Benefits:                Health, Dental, Vision, 401K, Commuter Benefits
     
    Transdev Services, Inc. seeks a motivated individual to join the San Francisco Paratransit Office as a Lead Certification Analyst.
     
    Position Description:  Under the direction of the Manager of Eligibility Programs, the Lead Certification Analyst oversees the performance of the Certification Analysts, and performs a series of tasks related to the review and processing of applications for ADA paratransit eligibility.  The position is best suited for candidates who have at least three (3) years of experience conducting assessments of client/customer eligibility for ADA paratransit services.
     
    Key Duties:  This position’s primary responsibility is to oversee the activities and performance of a team of eligibility Certification Analysts.  The Certification Analyst’s chief responsibility is to evaluate and make a determination of an applicant’s eligibility for ADA Paratransit in accordance with the Americans with Disabilities Act of 1990 as amended (“the ADA”), using techniques set forth in the Regional Eligibility Process established by the Metropolitan Transportation Commission (MTC).  The Certification Analyst reviews ADA paratransit applications for completeness and then determines the next steps to reach an eligibility determination.  This can include a professional verification, a telephone interview of the applicant or an in-person interview to arrive at a determination.  Analysts also participate in any appeals hearing related to a contested determination.
     
    The person in this position must also perform the key functions of the Certification Analyst, and the Lead Certification Analyst’s role is elevated to include the following:
     
    • Takes action to ensure the department’s timely processing of customer applications to re‑certify for ADA paratransit services.  Monitors re-certification deadlines as they are approaching.  Directly processes applications and/or assigns applications to other analysts as needed, to ensure that applications to re-certify are completed in advance of the applicant’s expiration date.
    • Provides team of analysts with guidance related to eligibility assessments, preparation for appeals hearings and other requests for consultation related to business that comes before the department.
    •  Provides training and retraining of Certification Analysts as directed by the Eligibility Manager.  The Lead’s training responsibilities generally include but are not limited to:  Familiarizing new analysts with their daily tasks, conducting 2nd level assessments (i.e. in-person or phone interviews; medical professional verifications), making eligibility determinations, explaining the analyst’s role in eligibility denial appeal hearings, fielding customer phone calls, and handling difficult customer issues.  The Lead reviews and signs off on the trainee’s work and advises the Eligibility Manager on the trainee’s progress.
    • Reviews and processes customer taxi allotment increase requests.
    • Assumes lead oversight responsibilities in the absence of the Eligibility Manager.  This can include but is not limited to:  Reviewing denied applications for ADA paratransit services.
    Examples of Other Duties:
    • Participates in appeals hearings related to a denial of eligibility.
    • Consults with the Eligibility Manager as to any administrative reviews of appeals to determine if the appeal can be resolved before going to a hearing.
    • May assist in the duties of other Eligibility Department staff as assigned by the Eligibility Manager, such as:  Data entry from customer applications into the designated computer database, answering eligibility or intake-related telephone calls or voicemails, filing applications or related materials, processing intercounty eligibility inquiries, sending out application materials and preparing other mailings that may be required.
    • Make public presentations on ADA Paratransit eligibility and explain its applicability to public transit systems.
    • Trains appeals panel members to conduct ADA paratransit eligibility appeals hearings and provides refresher training as needed.
    • Responds to urgent eligibility-related customer issues when escalation to an experienced staff person is necessary.
    • Generates and prepares weekly reports of applications processed, by analysts and by level of approval, and submits them to the Eligibility Manager.
    • Relieves other positions in the Eligibility department for sick leave and vacations or when otherwise necessary.  During unexpected absences, ensures scheduled eligibility appointments are rescheduled or distributed to other analysts, or fills in to complete appointments as needed.
    •  Other duties as assigned.
    Minimum Qualifications:
    • High School diploma, GED, or equivalent required.  Some college preferred.
    • Proficient computer skills, and working fluency with MS Word and Excel.
    • Effective communication skills in English, both written and verbal, at high school level or higher.
    • Minimum three (3) years of experience conducting ADA Paratransit eligibility assessments with experience assessing applicant functional abilities using an accessible public transit system and must possess an understanding of eligibility for services in a medical or social services setting.
    • Highly organized, focused, and able to work quickly and accurately in a medium to high stress environment.
    • Ability to work in an office environment and perform general office work including data entry, filing, and other duties as assigned.
    • Working knowledge and ability to apply concepts promulgated by the ADA.
    • Ability to establish priorities, coach employees, and move quickly and dependably to achieve program goals and objectives.
    • Must have completed the Comprehensive ADA Paratransit Eligibility course offered by the National Transit Institute (NTI) or approved equivalent. 
    • Experience working with elderly/disabled persons in transportation settings or medical offices.
    Desired Qualifications:
    • Ability to multitask and handle difficult situations.
    • Ability to learn quickly and work with limited oversight.
    • Demonstrate empathy without being perceived as sympathetic or uncaring.  Maintains an even disposition when dealing with difficult or combative persons.
    • Ability to lead a team, delegate duties appropriately, and follow-up on project deliverables.
    • Possesses understanding of various medical conditions and disabilities and their impacts on independence and mobility.
    • Has experience with or a high-level understanding of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its requirements.
    • Fluency in a foreign language (e.g., Spanish, Russian or Chinese) is highly desirable.
    Work Environment:  Ninety-five percent (95%) of the work performed in the capacity of this position is in a professional office environment that is clean, well lit, and in compliance with the ADA’s Architectural Standards.  Minimal lifting is required and never any more than twenty-five (25) pounds.  The remaining five percent (5%) level of work may be performed off-site but never in unsafe or hazardous surroundings.  The office is environmentally friendly and neither smoking nor artificial scents are permitted in the work environment.
     
    Work Schedule:   The position is full-time, mostly Monday – Friday, 8 AM to 5 PM, but candidate must be flexible and able to work non-traditional business days and hours including early mornings, evenings, nights, weekends and some holidays including occasional overtime.  Training is provided.
     
    Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.
     
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
     
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
     
    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
     
    EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
     
    Drug free workplace
     
    If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time;  be able to pass a drug screen and background check.
  • 4 Days Ago
Apply this Job
T
Scaled Certification + Education Lead
  • TikTok
  • San Francisco, CA FULL_TIME
  • Responsibilities TikTok: TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, L...
  • 1 Month Ago
Apply this Job
M
Lead Toddler Guide - Montessori Certification Required
  • Mission Montessori School
  • San Francisco, CA FULL_TIME
  • Build a Career with Meaning and Enhance Your Future Come join us at Mission: A Montessori School as a Lead Toddler Teacher! At Mission Montessori, our educators brighten children's lives every day whi...
  • 29 Days Ago
Apply this Job
O
Member Service Manager
  • Olympic Club
  • San Francisco, CA FULL_TIME
  • The Olympic Club, a private member athletic and country club in San Francisco, seeks a Member Service Manager for our City Clubhouse. At The Olympic Club, our members enjoy 2 campuses, 19 sports, worl...
  • 20 Days Ago
Apply this Job
A
Member Services Manager
  • American Academy of Ophthalmology Inc
  • San Francisco, CA FULL_TIME
  • The Member Services Manager is a strategic contributor to the Academy’s evolving membership strategy, and assists with the development and implementation of infrastructure for a high touch membership ...
  • 25 Days Ago
Apply this Job
O
Senior Program Manager, Member Operations
  • Omada Health
  • San Francisco, CA FULL_TIME
  • Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time. Job overview: The Senior Program Manager, Member Operations, reports to the Senior Director of Member ...
  • 26 Days Ago
Apply this Job
View All Member Certification Manager Jobs
Salary Company Skills Job Openings
Filters

Clear All
Filter Jobs By Location
  • Filter Jobs by companies
  • More
Salary Company Skills Job Openings

0 Member Certification Manager jobs found in San Francisco, CA area

I
Program Manager III
  • ICONMA, LLC
  • Mountain View, CA
  • In this role you work under the Research Strategic Operations DEI PgM team, while executing critical programs and pilot ...
  • 4/26/2024 12:00:00 AM
Apply this job
I
Program Manager III
  • Iconma LLC
  • Mountain View, CA
  • In this role you work under the Research Strategic Operations DEI PgM team, while executing critical programs and pilot ...
  • 4/26/2024 12:00:00 AM
Apply this job
S
General Manager - Hiring Immediately
  • sweetgreen
  • Mountain View, CA
  • About Us: sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately b...
  • 4/26/2024 12:00:00 AM
Apply this job
S
Sweetgreen Head Manager
  • sweetgreen
  • Mountain View, CA
  • About Us: sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately b...
  • 4/26/2024 12:00:00 AM
Apply this job
S
Sweetgreen General Manager
  • sweetgreen
  • Mountain View, CA
  • About Us: sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately b...
  • 4/26/2024 12:00:00 AM
Apply this job
S
Head Manager
  • sweetgreen
  • Mountain View, CA
  • About Us: sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately b...
  • 4/26/2024 12:00:00 AM
Apply this job
A
SLH Supervisor, Food Services
  • Alameda Health System
  • San Leandro, CA
  • Summary SUMMARY: Under direction. Supervises the preparation, delivery and serving of food at San Leandro Hospital. Perf...
  • 4/25/2024 12:00:00 AM
Apply this job
B
Assistant to the Chief of Staff | Operations Associate
  • Blue Beyond Consulting, Inc
  • San Francisco, CA
  • Job Description Job Description Please apply on our Careers Page: https://www.bluebeyondconsulting.com/blue-beyond-caree...
  • 4/23/2024 12:00:00 AM
Apply this job
View All Member Certification Manager Jobs

About San Francisco, California

San Francisco is located on the West Coast of the United States at the north end of the San Francisco Peninsula and includes significant stretches of the Pacific Ocean and San Francisco Bay within its boundaries. Several picturesque islands—Alcatraz, Treasure Island and the adjacent Yerba Buena Island, and small portions of Alameda Island, Red Rock Island, and Angel Island—are part of the city. Also included are the uninhabited Farallon Islands, 27 miles (43 km) offshore in the Pacific Ocean. The mainland within the city limits roughly forms a "seven-by-seven-mile square", a common local collo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Certification Manager jobs
$103,076 to $164,679
San Francisco, California area prices
were up 4.5% from a year ago
View detail

What does a Member Certification Manager do?

Member Certification Manager in Erie, PA
There is one certification category for Provisional Certification.
January 04, 2020
Member Certification Manager in Wilmington, DE
There are two certification categories for Security Threat Groups.
December 22, 2019
Member Certification Manager in Miami, FL
There are four certification categories for Adult Corrections.
February 12, 2020