Member Certification Manager jobs in Tallahassee, FL

Job Specific Information: The FCB offers a competitive salary and benefit package. Hiring for full time employment is preferred, but part-time will be considered. Please submit any salary requirements and type of employment (full or part-time) preference with this application.

Job Qualifications: Bachelor’s degree is preferred. A minimum of 2 years of related experience in receiving, reviewing, and processing applications for certification, licensure, or similar compliance-type program is required. Key desired experience includes work in application receipt and processing, specifically in interpreting program requirements and submitted documentation to determine compliance with standards. Must be capable in using cloud-based software. Must also be highly organized, self-motivated, and possess strong interpersonal, written, and verbal communication skills. A strong customer service focus is essential. A background check is part of the hiring process. Period of job training is required in the company office.

Job Responsibilities: This position is responsible for receiving, reviewing, and processing applications for certification. The Certification Specialist will interpret and apply certification policies and procedures to the assigned caseload of certification applicants and certified individuals; provide technical assistance to certification applicants and certified individuals; and perform related customer service, clerical, and administrative tasks. This position works closely in a team environment and responds directly to the Certification Operations Manager.

Key Duties of the Certification Specialist include:

• Interpret and apply policy and procedures to manage assigned caseload of new certification applicants.
• Maintain accurate and timely documentation of certification application processing activities, including management of web-based application processes.
• Provide administrative support, including answering in-coming business calls; responding to e-mail; and completing administrative/clerical duties as necessary.
• Provide customer service, including timely response to telephone calls, e-mails, and other verbal or written correspondence.
• Compose and proof correspondence, e-mail, documents, and other written materials.
• Be accountable to the Certification Operations Manager for the implementation of certification program policy and procedure.

Job Type: Full-time

Pay: $35,000.00 - $37,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• application processing: 2 years (Required)

Work Location: In person