Member Certification Manager jobs in Tucson, AZ

Member Certification Manager manages the certification and credentialing programs of a professional or membership organization. Oversees the development of standards and testing materials. Being a Member Certification Manager develops testing schedules and resource requirements to deliver testing. Collaborates with curriculum designers and instructors to ensure materials present certification requirements accurately and are validated in the certification processes. Additionally, Member Certification Manager develops quality processes to ensure the testing and validation processes accurately measure certification requirements. Optimizes the certification process to ensure members are satisfied and resolves any problems related to the process. May evaluate, select, and monitor outside testing providers to ensure testing quality. May require a bachelor's degree. Typically reports to a head of a unit/department. The Member Certification Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Member Certification Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Member Experience Manager
  • ArchWell Health
  • Tucson, AZ FULL_TIME
  • Work Location: 5100 E Broadway, Tucson, AZ 85711

    ArchWellHealth is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

    Job Summary:
    ArchWell Health is looking for a Member Experience Manager to ensure a best-in-class experience for everyone who visits our centers. In partnership with the Center Manager, the Member Experience Manager will be responsible for overseeing and monitoring the day-to-day operations of our centers in any area that pertains to the member. This individual will be responsible for ensuring our colleagues go above and beyond to serve our senior members, including monitoring wait times, scheduling engaging programming in our activity center, and actively listening and responding to feedback. The ideal candidate will be passionate about creating a warm, welcoming environment for seniors, with an aptitude for process improvement.

    Duties/Responsibilities:
    • In partnership with the Center Manager, oversee and monitor a best-in-class customer service experience with demonstrated continuous improvement to member satisfaction scores
    • Respond to member inquiries, comments, and feedback across various platforms
    • Plan and provide training and coaching to center colleagues on member experience best practices and quality improvement
    • Oversee the daily activities of the center to ensure members have a positive experience, including monitoring wait times, maintaining supplies, and connecting seniors to proper resources
    • Set the programming schedule for member events in ArchWell Health’s activity center
    • Assist the Center Manager with resolving member disputes
    • Provide coverage and take on additional responsibilities throughout the center in any way that serves the member, as needed
    Required Skills/Abilities:
    • Strong customer service orientation, with a warm and welcoming demeanor
    • Passion for providing a quality experience for our senior members
    • Must possess a high degree of emotional intelligence and integrity; driven and focused work ethic
    • Ability to proactively identify areas for improvement and take the necessary steps to close the gaps
    • High level of attention to detail and strong organization skills
    • Excellent written and verbal communication
    • Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors and the public
    Education and Experience:
    • Bachelor’s degree preferred, or equivalent experience
    • Minimum of three (3) years of experience in hospitality, healthcare, or another high-touch client services environment
    • Experience working in a clinic or healthcare setting preferred
    ArchWellHealth is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.
  • 15 Days Ago

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Member Experience Manager
  • archwellhealth
  • Tucson, AZ FULL_TIME
  • Work Location: 5100 E Broadway, Tucson, AZ 85711
  • 14 Days Ago

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Account Manager - State Farm Agent Team Member
  • Joseph Foster - State Farm Agent
  • Tucson, AZ FULL_TIME
  • Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the ...
  • 9 Days Ago

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Account Manager - State Farm Agent Team Member
  • Julie Burnett - State Farm Agent
  • Tucson, AZ FULL_TIME
  • ROLE DESCRIPTION: As an Account Manager for State Farm Agent Julie Burnett you are vital to our daily business operations and customers’ success. You will work in a fun fast paced environment to help ...
  • 1 Month Ago

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Account Manager - State Farm Agent Team Member
  • Kristen Anderson - State Farm Agent
  • Marana, AZ FULL_TIME
  • Position Overview State Farm Insurance Agent located in Marana, AZ is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Kristen Anderson - State Far...
  • 30 Days Ago

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Account Manager - State Farm Agent Team Member (Property and Casualty Insurance Focus)
  • Wendy Wise - State Farm Agent
  • Oro Valley, AZ FULL_TIME
  • Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Manager - State Farm Agent Team Member (Property and Casualty Insur...
  • 28 Days Ago

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0 Member Certification Manager jobs found in Tucson, AZ area

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Clinic Director - Physical Therapist- $25K Loan Reimbursement
  • ATI Physical Therapy
  • Tucson, AZ
  • Overview: Stronger Together: ATI is the largest outpatient orthopedic physical therapy company under one brand, growing ...
  • 4/24/2024 12:00:00 AM

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Teen Court Program Coordinator
  • YWCA Southern Arizona
  • Tucson, AZ
  • About YWCA: The mission of YWCA Southern Arizona is eliminating racism, empowering women, and promoting peace, justice, ...
  • 4/24/2024 12:00:00 AM

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Lead Case Manager
  • Southwest Key Programs
  • Tucson, AZ
  • The Lead Case Manager is responsible for the day to day operations of the case management department including the timel...
  • 4/24/2024 12:00:00 AM

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Project Manager II
  • Innova Solutions
  • Tucson, AZ
  • Innova Solutions is immediately hiring for a Project Manager II. Position type: Fulltime - Contract Duration: 24 Months ...
  • 4/24/2024 12:00:00 AM

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Manager of Operations-Tucson
  • Nutrition One LLC
  • Tucson, AZ
  • Job Description Job Description Manager of Operations - TUCSON Job Summary: The Manager of Operations is fully responsib...
  • 4/24/2024 12:00:00 AM

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Senior Principal Engineer Site Reliability
  • Dell
  • Tucson, AZ
  • Senior Principal Engineer Site Reliability Dell Technologies customers rely on our products and services to drive progre...
  • 4/23/2024 12:00:00 AM

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Fire Protection Project Manager and Designer
  • Western States Fire Protection
  • Tucson, AZ
  • Western States Fire Protection (WSFP) and its subsidiaries are more than a company.We are a family of unique individuals...
  • 4/23/2024 12:00:00 AM

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Executive Director
  • LEMAN ACADEMY OF EXCELLENCE INC
  • Tucson, AZ
  • OUR MISSION Leman Academy of Excellence offers a rigorous, classical education based on the traditions of Western cultur...
  • 4/23/2024 12:00:00 AM

Tucson (/ˈtuːsɒn, tuːˈsɒn/) is a city and the county seat of Pima County, Arizona, United States, and home to the University of Arizona. The 2010 United States Census put the population at 520,116, while the 2015 estimated population of the entire Tucson metropolitan statistical area (MSA) was 980,263. The Tucson MSA forms part of the larger Tucson-Nogales combined statistical area (CSA), with a total population of 1,010,025 as of the 2010 Census. Tucson is the second-largest populated city in Arizona behind Phoenix, both of which anchor the Arizona Sun Corridor. The city is 108 miles (174 km)...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Certification Manager jobs
$78,256 to $125,024
Tucson, Arizona area prices
were up 2.5% from a year ago

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