Member Certification Manager jobs in Waterloo, IA

Anytime Fitness is considered to be a premier place to work within the industry, where our mission is to help Make Healthy Happen®! We are seeking a highly motivated individual with a passion for helping others improve their lives through health and fitness. This is a position to help grow our club by working in a creative, fun and upbeat atmosphere where every day is different.

Member Experience Manager

An Anytime Fitness Member Experience Manager (MXM) is responsible for helping all members “Make Healthy Happen.” The MXM serves as a ‘guidance counselor’ to all members of the club, ‘educator and mentor’ for all training staff, and ’strategist’ for owner/manager. The MXM’s ultimate role is to manage the entire club.  The position will be in charge of the entire club. The MXM will be responsible for handling the Member Onboarding Process which includes contacting the propect, touring the prospect, selling coaching packages, conducting the fitness consultation, determining the right combination of personnel and tools for each member, and managing the customer experience to ensure meaningful touch points for the lifetime of the member.

What we offer:

• Robust compensation plan which will include base salary and a monthly percentage pay of all membership and training revenue
• PTO and holiday pay
• Future career opportunities within multiple Anytime Fitness locations

Responsibilities

• Follow up on sales leads and build a pipeline of prospective new members
• Deliver pre-designed workouts to groups of 4 members
• Program and implement individualized workouts for members
• Energize and motivate members throughout the sessions
• Build fitness attendance and retain current members/clients
• Complete fitness evaluations/consultations on all new members and training clients
• Prescribe and sell personal training packages
• Ensure safety of participants utilizing heart rate and exercise techniques
• Provide options and challenges for specific exercises to accommodate various skill levels
• Attend weekly/monthly fitness staff meetings and required educational presentations
• Support manager in membership sales and handle member concerns 
• Support manager and cleaning staff in maintaining club cleanliness and overall operations of the gym
• Maintain all personal training clients’ and prospects’ information by tracking, uploading, and updating progress in Club-OS daily to better service their needs 
• Follow up with personal training prospects, obtain referrals/leads from current members and prospects
• Achieve monthly sales, lead/referral, and fitness consultation goals
• Create a positive club culture by developing relationships with members, providing educational training/events
• Promote club culture and the club by using social media (the ability to market and post on Facebook, Instagram, etc.)
• Provide exceptional member service on all levels
• Actively participate in community-sponsored events and other outside opportunities to promote the club
• Network within the fitness industry and other outside industries to drive recognition and interest in the club
• Give tours to prospective member and enrolling prospects after tour process
• Provide good member service to members and prospective members and assist in resolving issues that arise.
• All other duties as assigned
• Be a team player

Qualifications

• Current CPR, AED and personal training certification(s) are required as is a current nationally recognized certification such as NASM or ACE
• Previous PT experience is required in either a fitness facility or private training environment
• Previous sales experience in the fitness industry
• Experience managing a successful team
• Previous experience with fitness club management software (Club O/S, Club Ready, apps like My Fitness Pal all a plus)
• Desire to be in sales and willing to call prospects and market our club and membership
• Superior communication skills (verbal & written) with the ability to connect with people while motivating them to achieve their goals
• Empathy and compassion and wanting to motivate and help members
• Must be willing to complete sales training and ongoing sales training
• Excellent communication and customer attention skills
• Must be able to safely lift and move up to 50lbs and work in a gym setting

BENEFITS

• Competitive base salary ranging $35,000 - $45,000 based on experience with opportunity to earn unlimited sales commissions.
• Opportunity for growth & development within the company.
• Health Benefits - HRA for qualified employees.
• Paid Time Off
• Holiday Pay
• 401K
• Tuition assistance to obtain NASM Personal Training Certification
• Uniforms provided, fitness casual dress code
• Gym membership

This is for the experienced fitness professional who is certified and wants to coach and lead a team.  This position is available immediately and the gym is ripe for growth.  Must have experience in the fitness industry.   

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.