Member Certification Specialist coordinates the certification and credentialing programs of a professional or membership organization. Participates in the development of standards and the creation of testing materials. Being a Member Certification Specialist maintains and monitors a test scheduling system or database. Organizes resources to implement testing schedules and sessions, including locations, testers, technology, and materials. Additionally, Member Certification Specialist assists members with information about programs and resolves any issues with the process. Interfaces with and monitors outside testing providers. May require a bachelor's degree. Typically reports to a manager. The Member Certification Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Member Certification Specialist typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
General Summary:
The Member Service & Sales Specialist is a customer service and sales position that interacts directly with customers across the Golden West service territory over the telephone, in-person, or via the Internet. This position assists customers with billing inquiries; new service requests; and disconnects. The Member Service and Sales Specialist completes the work for service connects and disconnects; investigates complaints and problems; sells and promotes services of the Company; and performs collection functions on delinquent accounts while interacting with new and existing customers.
Essential Job Functions:
Other Responsibilities:
Knowledge, Skills & Abilities:
Education and/or Experience:
Certifications, Licenses, and Registrations:
Other Qualifications and/or Credentials:
Physical Requirements:
PHYSICAL REQUIREMENTS |
0-24% |
25-49% |
50-74% |
75-100% |
Seeing: Must be able to read computer screens and various reports. |
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X |
Hearing: Must be able to hear well enough to communicate with employees and industry contacts. |
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X |
Standing/Walking: |
X |
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Sitting |
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X |
Climbing/Stooping/Kneeling: |
X |
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Lifting/Pulling/Pushing: |
X |
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Fingering/Grasping/Feeling: Must be able to write, type, and use phone systems. |
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X |
Working Conditions:
Good working conditions with the absence of disagreeable conditions. Climate-controlled building with adequate lighting and space. The noise level in the work environment is usually quiet.
Note:
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
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0 Member Certification Specialist jobs found in Rapid City, SD area