Member Certification Specialist jobs in Rapid City, SD

Member Certification Specialist coordinates the certification and credentialing programs of a professional or membership organization. Participates in the development of standards and the creation of testing materials. Being a Member Certification Specialist maintains and monitors a test scheduling system or database. Organizes resources to implement testing schedules and sessions, including locations, testers, technology, and materials. Additionally, Member Certification Specialist assists members with information about programs and resolves any issues with the process. Interfaces with and monitors outside testing providers. May require a bachelor's degree. Typically reports to a manager. The Member Certification Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Member Certification Specialist typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

G
Member Service & Sales Specialist, Full - Time
  • Golden West
  • Hot Springs, SD FULL_TIME
  • General Summary:
    The Member Service & Sales Specialist is a customer service and sales position that interacts directly with customers across the Golden West service territory over the telephone, in-person, or via the Internet. This position assists customers with billing inquiries; new service requests; and disconnects. The Member Service and Sales Specialist completes the work for service connects and disconnects; investigates complaints and problems; sells and promotes services of the Company; and performs collection functions on delinquent accounts while interacting with new and existing customers.

    Essential Job Functions:

    • Provides customer service by assisting customers with billing inquiries, collection functions, new service requests, service plan changes and disconnects, and service questions and concerns.
    • Ensures the protection of the privacy of information contained in member accounts.
    • Promotes and sells services to new and existing customers. Engaging customers on a personal and consultative level to match services to customer needs.
    • Possess strong knowledge of product features, benefits, pricing, and campaigns for internet, cable TV, and phone to sell and upsell to new and existing customers.
    • Assists with outbound calling to customers for special projects, such as equipment swaps, as needed.
    • Applies an upbeat customer service approach in interactions with all customers and co-workers and establishes a positive rapport.
    • Works as an effective team member and supports the efforts of other departments.
    • Develops and sends correspondence to customers including membership letters, informational packets, cable cost review statements, etc.
    • Assists in receiving and processing customer payments.
    • Adheres to the Company's call and chat protocols for all customer communication.
    • Follows written procedures or oral instructions pertaining to assigned area.
    • Updates and maintains reporting systems.
    • Identifies and resolves billing or service complaints in a timely, accurate, and courteous manner.
    • Provides follow-up with an individual customer until the question is answered or an issue is resolved.
    • Provides support and assistance, as required, in training new members of the team.
    • Supports all staff and department heads for special projects and/or events.
    • Must be able to work on-site at a Golden West designated reporting location.
    • Must be willing and able to travel to and from other Golden West business offices, as needed, to perform customer service functions.


    Other Responsibilities:

    • Performs all other related duties as assigned by Management.


    Knowledge, Skills & Abilities:

    • Knowledge of Company products and services.
    • Knowledge of Company policies and procedures.
    • Knowledge of general office procedures.
    • Knowledge of basic cashiering and bookkeeping practices.
    • Knowledge of de-escalation tactics to effectively handle and address customer concerns.
    • Excellent oral and written communication.
    • Ability to prioritize and complete multiple projects.
    • Problem-solving skills to identify challenges and assist in developing and implementing appropriate and effective solutions.
    • Ability to operate various office equipment such as personal computers, copiers, scanners, and multi-line telephone systems.
    • Ability to communicate with customers, co-workers, and various business contacts professionally and courteously.
    • Ability to follow written and oral instructions.
    • Ability to work with frequent interruptions.
    • Ability to pay close attention to detail.
    • Ability to effectively function as a team player.
    • Ability to read, write, and speak Spanish proficiently preferred.
    • Ability to prioritize and multi-task. Must be well organized and pay close attention to detail and accept responsibility for and work under occasional stressful situations with frequent interruptions.
    • Ability to demonstrate dependability through good attendance and adherence to timelines and schedules.
    • Ability to maintain strict confidentiality guidelines by Company policy.
    • Ability to read and interpret a variety of instructions furnished written, verbal, and in diagram or schedule form.
    • Ability to work independently and maintain efficient workflow.
    • Ability to effectively function as a team player and project a positive attitude.
    • Ability to make decisions by established Company policies and procedures.


    Education and/or Experience:

    • High School diploma or equivalent, plus two years of customer service and/or sales/marketing experience. Basic computer experience is required.


    Certifications, Licenses, and Registrations:

    • Must have, or be able to obtain, and maintain a valid South Dakota driver’s license, have an excellent driving record, and be insurable under the Company’s insurance policy.


    Other Qualifications and/or Credentials:

    • Must live in Golden a West Exchange.


    Physical Requirements:

     

    PHYSICAL REQUIREMENTS

    0-24%

    25-49%

    50-74%

    75-100%

    Seeing:

    Must be able to read computer screens and various reports.

     

     

     

    X

    Hearing:

    Must be able to hear well enough to communicate with employees and industry contacts.

     

     

     

    X

    Standing/Walking:

    X

     

     

     

    Sitting

     

     

     

    X

    Climbing/Stooping/Kneeling:

    X

     

     

     

    Lifting/Pulling/Pushing:

    X

     

     

     

    Fingering/Grasping/Feeling:

    Must be able to write, type, and use phone systems.

     

     

     

    X


    Working Conditions:
    Good working conditions with the absence of disagreeable conditions. Climate-controlled building with adequate lighting and space. The noise level in the work environment is usually quiet.

    Note:
    To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

    Disclaimer:
    The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

  • 17 Days Ago

G
Member Service & Sales Specialist, Full - Time
  • Golden West
  • Wall, SD FULL_TIME
  • General Summary: The Member Service & Sales Specialist is a customer service and sales position that interacts directly with customers across the Golden West service territory over the telephone, in-p...
  • 17 Days Ago

H
Crew Member
  • Hardee's - Northland Restaurant Group | DORO Inc.
  • Rapid, SD FULL_TIME
  • We are looking for Hardee’s Team Members who want a hand in making their Career Superior by working with Superior People and Superior Products. We have a variety of positions available including cooks...
  • 18 Days Ago

P
Team Member
  • Pizza Hut
  • BELLE FOURCHE, SD FULL_TIME
  • FullTime Team Member Vacancy working for Pizza Hut at BELLE FOURCHE SD
  • 18 Days Ago

P
Team Member
  • Pizza Hut
  • Rapid, SD FULL_TIME
  • Want to be a Pizza Hut Team Member, Your Gig, Your Schedule, Your Opportunity, Great Perks, Same Day Pay!That's right, working at Pizza Hut as a Team Member is about creating your own opportunity and ...
  • 19 Days Ago

B
Team Member
  • Black Hills Pizza Hut, Inc.
  • Hot Springs, SD FULL_TIME
  • Working at Pizza Hut® is about making hungry people happy. It’s about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling fa...
  • 23 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Member Certification Specialist jobs found in Rapid City, SD area

G
Certified Nursing Assistant (CNA) - St Martin Village - Full Time Evenings
  • Good Samaritan Society
  • Rapid City, SD
  • Create Your Career With Us! Join our not-for-profit organization that has provided over 100 years of housing and service...
  • 3/26/2024 12:00:00 AM

G
Registered Nurse, Certified, Long Term Care (LTC), Float
  • Good Samaritan Society
  • New Underwood, SD
  • Create Your Career With Us! Join our not-for-profit organization that has provided over 100 years of housing and service...
  • 3/26/2024 12:00:00 AM

M
Certified Surgical First Assistant | Rapid City Hospital | Full Time 32 Hours
  • Monument Health
  • Rapid City, SD
  • Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday...
  • 3/26/2024 12:00:00 AM

G
Registered Nurse, Certified, Long Term Care (LTC), Float
  • Good Samaritan Society
  • Rapid City, SD
  • Create Your Career With Us! Join our not-for-profit organization that has provided over 100 years of housing and service...
  • 3/25/2024 12:00:00 AM

G
Nursing Assistant, Certified, Long Term Care (LTC), Float
  • Good Samaritan Society
  • Rapid City, SD
  • Create Your Career With Us! Join our not-for-profit organization that has provided over 100 years of housing and service...
  • 3/25/2024 12:00:00 AM

C
Medical Assistant - Certified
  • Complete Health
  • Rapid City, SD
  • Medical Assistant - Certified Complete Health (CH) located in Rapid City, SD is seeking a full-time Medical Assistant to...
  • 3/25/2024 12:00:00 AM

E
Certified Nursing Assistant (CNA)
  • Edgewood Healthcare
  • Rapid City, SD
  • Full-Time All Shifts Benefits: From $16.50/hour, depending on experience Access your paycheck early Paid time off begins...
  • 3/24/2024 12:00:00 AM

S
Certified Nursing Assistant - up to $28/hr
  • ShiftKey
  • Rapid City, SD
  • Build your own schedule. Take control of your career. Looking for CNA jobs that fit your life? If you're tired of having...
  • 2/27/2024 12:00:00 AM

Rapid City is located at 44°04′34″N 103°13′42″W / 44.076188°N 103.228299°W / 44.076188; -103.228299. The downtown elevation of Rapid City is 3,202 feet (976 m) and Rapid City sits in the shadow of Black Elk Peak, which at 7,242 feet (2,207 m), is the highest point east of the Rocky Mountains. According to the United States Census Bureau, the city has a total area of 55.49 square miles (143.71 km2), of which 55.41 square miles (143.5 km2) is land and 0.08 square mile (0.2 km2) is water. Rapid City is located on the eastern edge of the Black Hills, and is split in half by the Dakota Hogback. ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Certification Specialist jobs
$61,932 to $95,888
Rapid City, South Dakota area prices
were up 0.8% from a year ago

Member Certification Specialist in Ann Arbor, MI
The Workers’ Compensation Section of the Connecticut Bar Association has created the Workers’ Compensation Certification Program to help the public to identify attorneys who are competent, experienced, and skilled in the area of workers’ compensation law and to raise the level of practice in this area of the law.
December 16, 2019
Member Certification Specialist in Jackson, MS
Attorneys who have attained the designation "Board Certified Workers’ Compensation Specialist" have satisfied the following requirements.
February 20, 2020
Member Certification Specialist in Harlingen, TX
This statewide certification requires completion of four three-hour leasing education courses.
January 19, 2020