Member Certification Specialist coordinates the certification and credentialing programs of a professional or membership organization. Participates in the development of standards and the creation of testing materials. Being a Member Certification Specialist maintains and monitors a test scheduling system or database. Organizes resources to implement testing schedules and sessions, including locations, testers, technology, and materials. Additionally, Member Certification Specialist assists members with information about programs and resolves any issues with the process. Interfaces with and monitors outside testing providers. May require a bachelor's degree. Typically reports to a manager. The Member Certification Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Member Certification Specialist typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
APO is now accepting applications for a Member Connection Specialist to join the Contact Center Team! The Member Connection Specialist plays a critical role in the credit union, providing superior customer service while handling a high volume of calls, electronic chat conversations, and daily tasks. This individual will be responsible for general handling of account and loan inquiries, and over time becomes and expert on all things HAPO which gives them the tools to Defy average call center expectations and standards. If attention to detail, a fast paced environment, and the opportunity to grow within your position interests you, this could be your opportunity!
Skills and Expectations:
Requirements:
• Bilingual Spanish preferred
• Must be able to work between the hours of 8:30AM to 6:30PM, rotating Saturdays required
• Highschool Diploma or equivalent required
• Banking and/or Call Center experience is preferred
Our Benefits:
We offer competitive salaries and a comprehensive benefits package which includes:
Starting Pay Range (DOE): $18.92 - $21.90
HAPO is an equal opportunity employer that values employees and supports an organizational culture of diversity, respect and personal and professional growth.
*Please note that only candidates selected to move forward in the interview process will be contacted. Please do not call for an update on the status of your application. Thank you for your understanding.
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