Member Records Administrator jobs in Santa Barbara, CA

What we’re looking for

At AppFolio, we paddle as one. We ride and make waves together, with a relentless focus on building great products for the way our customers work and live today – and tomorrow. AppFolio is a destination organization where careers are made and accelerated. Here, innovation is a team sport.

The Associate Public Records Analyst takes a lead role data accuracy for criminal and civil court data displayed on AppFolio screening reports. Ideal candidates have a passion for data quality, an affinity for detail, possess a record of independent action and excellent judgment, and understand the importance and impact of working in a highly regulated environment.

Your impact

• Review, analyze and filter public records with accuracy and efficiency
• Maintain a criminal offense database and classify records
• Perform re-investigation of disputed records through various channels (eg. web and direct calls to courthouses)
• Identify trends in the data and find solutions to improve procedures
• Understand and comply with all relevant laws and regulations related to the background screening industry and AppFolio’s screening business
• Prioritize cases as necessary; effectively manage a full caseload and queue
• Ensure all timelines and compliance requirements are met for every case
• Develop and build relationships with partners and vendors
• Liaise closely with team members (both direct, and wider) to build strong internal relationships and broaden the knowledge base
• Additional public record projects and tasks as required

Qualifications

• 2 years of related experience including research and data integrity
• Criminal court, police department or probation department experience highly desired
• Excellent written and verbal communication skills; a meticulous eye for detail; strong proofreading skills
• Ability to work with flexibility and agility in a fast-paced environment while keeping a positive and curious attitude
• Ability to work in a highly regulated environment and to maintain compliance
• Proven ability to handle multiple concurrent projects and complete tasks in a timely manner with precision, using independent judgment to accomplish goals
• Ability to follow through on tasks until completed

Must have

• Proficiency in Word, Excel, Adobe, cloud-based tools required; experience with Salesforce a plus
• BA/BS degree or relevant equivalent work experience required-

Nice to have

• Education in Criminal Justice preferred

Compensation & Benefits

The base salary/hourly wage that we reasonably expect to pay for this role is: $21.75 - $27.60/Hourly

The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate’s skills, education, experience, etc.

Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits including but not limited to:

• Paid Time Off (PTO)
• Medical, dental, and vision benefits
• Long-term and short-term disability insurance
• 401(k)
• Wellness benefits

Interns / full-time temporary / eligible variable hour employees are eligible for benefits including but not limited to:

• Medical
• 401(k)
• Wellness benefits

Why AppFolio

We ride and make waves together, with a relentless focus on building great products for the way our customers work and live today — and tomorrow. AppFolio is a destination organization where careers are made and accelerated. Here, innovation is a team sport.

Paddle as One.

Learn more at appfolioinc.com/careers