Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Schedules Available: Full Time, Monday–Friday Exempt Position
Duties/Responsibilities:
Active member of the interdisciplinary care team.
Responsible for the assessment, care planning, and implementation of the psychosocial, mental, emotional and behavioral needs of the residents.
Acts as liaison between resident, family, facility staff and community.
Provides crisis intervention and supportive counseling to residents/families as needed.
Completes MDS assessments in accordance with facility guidelines.
Discharge planning services for short term rehabilitation residents.
Requirements/Qualifications:
Master’s degree in social work or Bachelor’s Degree in social services or related human service field.
At least one year experience as a Social Worker dealing with the adult/geriatric population in a long term care/rehabilitation setting.
Company Overview:
80 bed skilled nursing facility with family like environment
We strive to the provide the highest quality of individualized care to each resident in a manner that promotes dignity, comfort, and support — ultimately enabling them to reach their maximum level of physical, emotional, and psychosocial functioning and well-being.
Easy commute from surrounding counties
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0 Member Services Director jobs found in Albany, NY area