Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
PS is a private luxury terminal serving commercial flights at LAX and ATL, opening DFW in 2024 and MIA in 2025. Far removed from the chaos of the surrounding airport and just steps away from the airfield, we offer the ease, privacy, and security of the private flight experience for commercial travel.
With unprecedented access, PS has the only private partnership with both TSA and Customs and Border Protection, our guests move seamlessly through arrivals and departures. A team of expert Agents works behind the scenes to choreograph every step of the pre- or post-flight experience. Sail through our private, line-free TSA screening, access dedicated customs and immigration services on arrival and relax as our trained drivers escort you across the airfield directly to/from your aircraft. All without stepping inside LAX. Guests also enjoy private suites, chef-prepared food, spa services and more, all while our Control Room coordinates with government, security, and airline officials to ensure the utmost efficiency, safety, and privacy.
Waiting in lines, maneuvering through crowds, and handling unwieldy luggage are things of the past at PS. So is the airport experience you’ve come to know. PS is a new alternative to commercial air travel, with unwavering service, seamless access, and inspired experience. So, you can enjoy the path you’re on.
The Role
The Member Services Team is an integral part of the PS operation. The team serves as a direct point of contact for high profile, high touch members and their travel arrangers. PS clients are prominent, influential individuals who access PS services because they require an elite level of protection and service. They expect the highest level of hospitality and customer service at every interaction.
The Member Services Team is responsible for coordinating with multiple internal and external entities to collect personal and confidential travel related details in a timely manner to process, confirm and modify incoming reservations. We are seeking an experienced Member Services Director who is energetic, enthusiastic and hardworking to join our growing team. The position will be expected to establish and monitor KPIs, strategize with leadership to improve team culture, efficiency, work flow and effectively and energetically lead a team of remote team members. They will handle high touch clientescalations and approvals. The ideal candidate must have experience delivering exceptional hospitality and customer service in high touch, time sensitive environments.
The right candidate will be flexible, attentive and strategic, adapting to ever-shifting situations at a moment's notice and able to anticipate reservation issues before they arise. Thorough and fastidious with the ability to constantly grow, improve, and expand his/her skill set, the Director is responsible for all aspects of a strong and positive team culture while delivering an exceptional member experience.
The Director will be the head of the Member Services department, reporting to the Vice President of Membership.
Responsibilities
Requirements
Full Time Employee Benefits
Clear All
0 Member Services Director jobs found in Boston, MA area