Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
General Responsibilities:
Members of the outside service team must be dedicated to providing superior customer service, exceeding all expectations for both members and guests. Team members must be detail oriented and prioritize tasks effectively. They must be dependable and be prepared to work weekdays, weekends and summer holidays. Individuals must be self-motivated and able to work in a fast paced environment. Specific duties include, but are not limited to the following:
Specific Responsibilities:
Work Experience:
Compensation:
Environment/Noise:
Occasionally works in outdoor weather conditions. Noise level is moderate.
Full Time employees receive benefits:
Company benefits offered including medical, dental, vision, life insurance and 401k
Job Knowledge, Skill, and Ability Preferences:
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
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