Member Services Director jobs in Greensboro, NC

Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

Recently Added Member Services Director jobs

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Director, Resident Services
  • Well•Spring
  • Burlington, NC FULL_TIME
  • Director of Resident Services

    Few jobs offer the opportunity to make a difference in another person’s life every day. That’s exactly what the team members at The Village at Brookwood do. Our dedicated team members build strong, loving bonds with the older adults they serve, and in return they receive genuine appreciation from residents and their families. We offer these indispensable team members a stable job, with a range of benefits, including affordable health care and paid time off for those who qualify. Apply today!

    The Village at Brookwood, located in Burlington, North Carolina, is a member of The Well•Spring Group of Greensboro, North Carolina. The Well•Spring Group is a not-for-profit organization whose mission is to provide aging-adult services which create an experience that exceeds the needs of an evolving and diverse population of older adults. The Village at Brookwood offers a full continuum of care services for older adults, including independent living, assisted living, skilled nursing and memory care.

    Now available is the Director of Resident Services position. In this role, the successful candidate will:
    • Supervise, coordinate, and provide leadership to the resident activities, aquatic and fitness, and transportation teams.
    • Develop one-to-one relationships with residents and families.
    • Develop new partnerships and collaboration and serve as a liaison between community groups and organizations coming onto The Village at Brookwood campus.
    • Facilitate and coordinate volunteers on the campus.
    • Collaborate on the development of programs designed to stimulate and enhance resident well-being. Communicate and Negotiate contracts with performers and other forms of entertainment.
    • Act as a liaison for the various resident committees and provide support for on and off campus events and activities.
    • Act as host/hostess at The Village at Brookwood resident events.
    • Develop and oversee the weekly and monthly resident communications and publications, working with all departments to gather information.
    • Manage the in-house television and resident portal.
    • Maintain and utilize technology for automated group phone calls to residents for announcements and information.
    • Develop and meet annual budgets for community relations and transportation.Participate in creation of long- and short-term goals and strategic initiatives for the department.
    • Effectively balance priorities based on workload, goals, and strategic initiatives.
    • Manage new resident orientation processes effectively and efficiently.
    • Build strong relationships with organizations, vendors, community groups, associations, churches, charities, and prospective residents to benefit the strategic direction of the department.
    • Assist the Executive Director on special projects, as needed.
    • Participate in resident and family conferences as needed.
    • Coordinate with other departments and outside providers to facilitate ways to meet the social, mental, spiritual, intellectual, and emotional needs of residents, including the counselor, social workers, and the chaplain.
    • Communicate updates to the resident handbook.
    • Effectively utilize electronic records and computer applications.
    • Participate in Quality Assurance programs and assessments.
    Successful candidates will possess the following:
    • Bachelor’s degree, preferably in a human service field
    • Proficiency in Microsoft Office software and computer system
    • Familiarity with social media and technology
    • Valid driver’s license and willingness to drive residents as needed
    • Good customer service skills
    • Professional, positive, team oriented
    • Empathy and interest in older adults

    We offer a very pleasant team-oriented work environment, competitive compensation and a comprehensive benefits package for full time team members which includes affordable health and dental insurance the first of the month after 30 days of hire, free life insurance, paid time off, discount meals, extra pay for select holidays, retirement plan, scholarship opportunities, and continuing education.

    Here are just a few of the advantages of employment with The Village at Brookwood:
    Access to deeply discounted employee dining and free health and fitness activities
    Dozens of team member appreciation events throughout the year
    Verizon Discounts
  • 15 Days Ago
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EXECUTIVE DIRECTOR- FINANCIAL SERVICES
  • Guilford County Schools
  • Greensboro, NC FULL_TIME
  • Fair Labor Standards Act Classification: Exempt Position Term: 12 month Classification: Continuing Time Basis: Full-Time Position Type: Classified Benefits: Full Starting Salary: $115,000.00 Annually
  • Just Posted
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Food Services Director
  • Five Star Senior Living
  • Greensboro, NC FULL_TIME
  • The OpportunityWe are looking for a Dining Service Director to join our team. The Dining Service Director has the responsibility for leading the dining service team members toward client satisfaction ...
  • 3 Days Ago
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Professional Services Manager/Director
  • ForefrontTechnologies
  • Burlington, NC FULL_TIME
  • Professional Services Manager/Director (Hybrid Position Remote and Office)Job Purpose: A leading Software and Services company in the Enterprise Content Management (ECM) and Business Process/Case Mana...
  • 7 Days Ago
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Social Services Director
  • SanStone Health & Rehabilitation
  • Mc Leansville, NC FULL_TIME
  • Assist in planning, developing, organizing, implementing, evaluating, and directing the social service programs of this facility. Assist in the development, administering, and coordinating of departme...
  • 14 Days Ago
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Student Services Director - Cary
  • Triad Math and Science Academy
  • Greensboro, NC FULL_TIME
  • Job Title:Student Services DirectorContract Length:12 MonthsReports To:Deputy Superintendent (Academics)Supervises: Primary Role:Student Services Director is responsible for the development and implem...
  • 1 Month Ago
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0 Member Services Director jobs found in Greensboro, NC area

About Greensboro, North Carolina

Greensboro (/ˈɡriːnzbʌroʊ/ (listen); formerly Greensborough) is a city in the U.S. state of North Carolina. It is the 3rd-most populous city in North Carolina, the 68th-most populous city in the United States, and the county seat and largest city in Guilford County and the surrounding Piedmont Triad metropolitan region. As of the 2010 census, the city population was 269,666, and in 2015 the estimated population was 285,342. Three major interstate highways (Interstate 40, Interstate 85, and Interstate 73) in the Piedmont region of central North Carolina were built to intersect at this city. In ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Director jobs
$124,620 to $170,856
Greensboro, North Carolina area prices
were up 1.5% from a year ago
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What does a Member Services Director do?

Member Services Director in Fort Myers, FL
Romine recalled a story of a member in Montana who called in about a seeing-eye dog and how to get one.
January 17, 2020
Member Services Director in New Suffolk, NY
Leverage all available technology to automate member service transactions in order to eliminate/streamline manual processes and increase the allocation of staff time to advancing constituent relations.
January 07, 2020
Member Services Director in Pocatello, ID
Unite provides its members with many different services, all of which involve fighting for equality and diversity in the workplace.
January 03, 2020