Member Services Director jobs in Kansas City, MO

Specialized Support Services, Inc. is recruiting a Director to lead our Marshall area operation. Specialized Support Services supports individuals with intellectual and developmental disabilities who live in Individualized Supported Living (ISL) environments. Our consumers are supported in their activities of daily living and community engagement by Direct Support Professionals (DSPs) who report to the Director and are supported in their work by the program, finance and administrative team in the Marshall Office.

The Director ensures seamless team management and maintains program excellence through strong leadership of Direct Support Professionals (DSPs) and the support team in the Marshall Office. The Director leads all aspects of the provision of supports for our consumers in collaboration with case managers and consumer guardians. In addition, the Director ensures compliance with all guidelines and procedures, both internal and external.

Essential responsibilities include ensuring adherence to and implementation of our consumers’ Individualized Support Plans (ISPs); documentation; advocacy on behalf of our consumers; ISL quality and safety standards; and effective and professional communication with Department of Mental Health counterparts, consumer guardians, consumer family members, case management counterparts, supervised staff and other colleagues across our agency. The Director also represents our agency’s mission and objectives across the broader community and maintains positive relationships within that community and beyond.

Knowledge and understanding of current state and federal rules, regulations and expectations related to our agency’s work is essential and it is the Director’s role to ensure that these are met. The Director is responsible for submitting billing, consumer financial, and payroll documentation to the Home Office for further processing; and provides documentation to the Department of Mental Health as required. In addition, the Director ensures that medications and supplies are ordered as needed. The Director is responsible for ongoing staff recruitment and development in Marshall. The Director works across the Marshall operation to ensure that consumers are protected from abuse, neglect and misuse of their funds. The Director ensures that all incident reports are filed and followed up on as required.

The ideal candidate comes to Specialized Support Services with experience in the field of intellectual and developmental disabilities, an educational background in health or human services, and a desire to contribute to our agency’s professional and program development goals. Team management experience is required, and strong problem-solving skills are an asset. An ability and willingness to offer solutions to meet emerging needs will set the ideal candidate apart from other candidates.

Specialized Support Services provides our consumers with the experience of a home and community-based living setting. We provide person-centered supports that focus on opportunities, tools and activities to nurture and promote individual choice. Headquartered in St. Joseph, we operate area programs in St. Joseph, Macon, Marshall and Kirksville. The Marshall Director leads the Marshall area operation in collaboration with senior leadership in our St. Joseph Home Office.

Our agency is in the process of implementing a number of innovative systems and enhancements to improve our work and the supports that we provide. This is an exciting time for a creative and committed leader to join us as we continue to grow.

Job Type: Full-time

Pay: $54,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person

People with a criminal record are encouraged to apply

Education:

• Bachelor's (Preferred)

Experience:

• Management: 5 years (Preferred)

Work Location: In person