Member Services Director jobs in New York

Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Director of Constituent Services
  • Office of New York State Assembly Member Chantel Jackson LMSW
  • Bronx, NY FULL_TIME
  • Office of New York State Assembly Member Chantel Jackson LMSW is looking for a Director of Constituent Services!

    The Constituent Services Director leads the office’s constituent services work, handling and resolving cases, connecting residents to services and resources, and identifying emerging community issues. The Director is responsible for creating and maintaining the Constituent Services databases. This team member also manages the operations of the district office and runs our Constituent Services Team, a collective of district volunteers that assists in case intake and resolution, while helping to democratize knowledge of government systems and bureaucracies.

    Job Responsibilities:

    Responsible for directing the office’s constituent relations.

    Oversee constituent management system, including intake, tracking, follow-up, and resolution of constituent issues. Create and maintain databases. Plan Community events.

    Serve as main caseworker in the office, assisting constituents with addressing a range of concerns including, but not limited to: unemployment, housing, health care, and public benefits programs.

    Act as liaison to state departments, agencies, and private companies to resolve constituent issues, answer questions, and address concerns.

    Develop and manage relationships with government agencies, elected officials’ offices, and community-based organizations to help resolve constituent cases.

    Build, manage, and sustain a volunteer base and empower highly engaged volunteers to take on leadership roles within the office’s constituent services efforts.

    Manage potential interns/students conducting casework.

    Identify emerging community issues and trending problems which may require district-wide events, office escalation, and/or policy action.

    Oversee the operation of the Constituent Services department– keep updated community information, events and workshops, manage the phones, and voicemail systems, and identify and oversee production of resources for constituents.

    Occasionally flexible hours, including evenings and weekends.

    Key Abilities and Experience:

    Speaking and/or writing knowledge of Spanish strongly preferred

    Professional experience with constituent services, case management, social service delivery and/or client intake strongly preferred.

    Research and decision making skills, with ability to proactively find solutions and work independently, as well as to collaborate across a small team.

    Track record of recruiting, training, and managing volunteers.

    Comfort/experience with a public-facing position and managing a physical space.

    Exceptional attention to detail and time management skills; excellent verbal and written communication skills.

    Demonstrated ability to think and plan strategically, including in a fast-changing, often high stakes environment.

    Ability to treat confidential information with appropriate discretion.

    Knowledge of and familiarity with the communities of the district.

    Requirements:

    • Bachelor’s degree or equivalent experience preferred but not required
    • Spanish Speaker
    • Must have or be able to obtain Bronx, NY Driver’s License or State ID card (or willing to obtain within 30 days of hire)
    • Driver Preferred
    • Ability to work flexible hours including nights and weekends as needed
    • Ability to travel within Bronx, NY

    Job Type: Full-time

    Pay: $45,000.00 - $55,000.00 per year

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee assistance program
    • Flexible spending account
    • Health insurance
    • Life insurance
    • Paid time off
    • Retirement plan
    • Vision insurance

    Schedule:

    • Evening shift
    • Monday to Friday
    • Weekends as needed

    People with a criminal record are encouraged to apply

    Language:

    • Spanish (Required)

    License/Certification:

    • Driver's License (Preferred)

    Ability to Relocate:

    • Bronx, NY 10451: Relocate before starting work (Required)

    Willingness to travel:

    • 100% (Required)

    Work Location: In person

  • 24 Days Ago

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Wound Care Nurse Practitioner / Physician Assistant
  • Medical Director Services PC
  • Queens, NY FULL_TIME
  • Medical Director Services PC is looking to hire a Wound Care Nurse Practitioner (NP) / Physician Assistant (PA) to service a skilled nursing facility in Queens, NY. Competitive salary offered commensu...
  • 19 Days Ago

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Nurse Practitioner (NP) / Physicians Assistant (PA)
  • Medical Director Services PC
  • Staten Island, NY FULL_TIME
  • Nurse Practitioner / Physician's Assistant Medical Director Services PC is seeking an experienced Nurse Practitioner / Physician's Assistant for a skilled nursing facility in Staten Island, NY. NEW GR...
  • 9 Days Ago

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Nurse Practitioner (NP)
  • Medical Director Services PC
  • Brooklyn, NY FULL_TIME
  • Nurse Practitioner (NP) Medical Director Services PC is looking to hire experienced Nurse Practitioners (NP) to service our skilled nursing facility Brooklyn Center located in Brooklyn, NY. The ideal ...
  • 11 Days Ago

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Nurse Practitioner (NP)
  • Medical Director Services PC
  • White Plains, NY FULL_TIME
  • Nurse Practitioner (NP) Medical Director Services PC is looking to hire an experienced Nurse Practitioner (NP) to service a skilled nursing facility in White Plains, NY. New Grads Welcome!! Excellent ...
  • 14 Days Ago

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Assistant Director, Member Services
  • 1199SEIU Benefit and Pension Funds
  • New York, NY FULL_TIME
  • Responsibilities Oversee the Technology, Reporting and Quality Assurance Program for servicing members and constituents telephonically and face to face Responsible for supporting the Member Services l...
  • 9 Days Ago

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Director
  • NY Kids Club
  • New York, NY
  • Job Type Full-time Description NY Kids Club & NY Preschool is New York's premier children's enrichment space and accredi...
  • 3/27/2024 12:00:00 AM

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Director
  • St. Johnsbury Athenaeum
  • Saint Johnsbury, VT
  • Job Description Job Description ST. JOHNSBURY ATHENAEUM DIRECTOR POSITION DESCRIPTION Job Title: Athenaeum Director Repo...
  • 3/26/2024 12:00:00 AM

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Director
  • Chick-fil-A
  • Clinton, MD
  • Chick-fil-A Woodyard Landing in Clinton, MD is looking for a passionate and experienced Director to lead a seasoned and ...
  • 3/25/2024 12:00:00 AM

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Director
  • The Anderson Search Group
  • Uvalde, TX
  • Director of Client Engagement and Deposit Strategy The Anderson Search Group has been engaged by one of our top clients ...
  • 3/25/2024 12:00:00 AM

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DIRECTOR
  • The Muscogee Nation
  • Okmulgee, OK
  • MUSCOGEE (CREEK) NATION Seeking a DIRECTOR Description: The Director of Community Research and Development acts as a con...
  • 3/25/2024 12:00:00 AM

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Director
  • LEADERS OF TOMORROW LEARNING ACADEMY
  • Austell, GA
  • Job Description Job Description Oversee day to day operation of the Program Site. Facilitate administrative responsibili...
  • 3/25/2024 12:00:00 AM

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Director
  • Visa
  • Homestead, FL
  • Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions...
  • 3/24/2024 12:00:00 AM

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Director
  • Gen II Fund Services LLC
  • Dallas, TX
  • New York City-based Private Equity Fund Administration Firm is looking for a Director to manage Private Equity funds. Pr...
  • 3/24/2024 12:00:00 AM

New York is a state in the Northeastern United States. New York was one of the original thirteen colonies that formed the United States. New York covers 54,555 square miles (141,300 km2) and ranks as the 27th largest state by size.[3] The highest elevation in New York is Mount Marcy in the Adirondacks, at 5,344 feet (1,629 meters) above sea level; while the state's lowest point is at sea level, on the Atlantic Ocean. In contrast with New York City's urban landscape, the vast majority of the state's geographic area is dominated by meadows, forests, rivers, farms, mountains, and lakes. Most of...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Member Services Director jobs
$141,172 to $193,547

Member Services Director in Cedar Rapids, IA
The Director develops and maintains departmental budgets, supervises all members of the academic advising staff, and assesses and maintains efficient and effective operating procedures, including ensuring appropriate use of technology, ongoing staff training, and the delivery of optimal services to all students.
January 03, 2020
Member Services Director in Fresno, CA
Prity Lad takes us on a tour of Freemasons’ Hall and reveals UGLE’s forward-thinking support programme for current and future members.
December 01, 2019
Member Services Director in Knoxville, TN
It works well, as there is a need for cooperation internally and communication externally to look after our members’ interests.’.
December 31, 2019