Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Principal Responsibilities:
CLINICAL
• Ensures the timely preparation and delivery of nutritious and attractive meals and supplements to all residents according to physician’s order and in compliance with Federal, State and Company requirements.
• Maintains a safe and sanitary working environment.
• Ensures that meals are served according to expressed resident preferences.
• Implements and revises menus to meet resident needs.
• Interacts effectively with other resident services according to total Care Plan approach.
ADMINISTRATIVE
• Maintains all records and documentation according to Federal, State and Company requirements.
• Maintains inventory of food and supplies to meet resident needs and according to planned menus.
• Participates in assigned meetings and in-services.
• Operates department according to budget.
• Ensures exchange of information necessary with all departments as necessary for quality resident care.
SUPERVISORY
• Meets department work goals through assignment of staff.
• Monitors staff performance through coaching, praises and recognizes effective performance or takes
direct corrective action after coaching as needed.
• Evaluates quality and quantity of services accomplished by staff.
QUALIFICATIONS
• Good written and verbal communication skills in English for business necessity.
• Strong supervisory skills
• Graduate (or enrolled) of State approved course or equivalent in food service. Must be a Certified Dietary Manager.
• City Health Certificate as required by local government.
• One year experience in healthcare related food service preferred
CONSUMER SERVICE
• Presents professional image to consumers through dress, behavior and speech.
• Adheres to company standards for resolving consumer concerns.
• Ensures that all consumer/resident rights are protected.
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