Member Services Director jobs in Pittsburgh, PA

Do you feel strongly about helping and empowering people?

Are you at a point in your life where you're hoping to learn new skills?

Does working with volunteers sound rewarding?

Do you like the idea of getting to lead some of the most compassionate people you'll ever meet?

DVSSP is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging. If you are excited about a role but your experience doesn’t match every requirement in the job description, we encourage you to still consider applying. You may be a great fit and just the candidate we are looking for!

The Benefits of being a DVSSP Employee:

• Flexible Scheduling
• Paid Training
• Competitive Pay
• Annual education opportunities 
• Internal Advancement 
• All employment levels enjoy a Comprehensive Benefit package including PTO, Sick Time, Agency Vehicle use for work related travel, and access to an on-site licensed therapist at no charge! 
• Full time employment and certain levels of part time will enjoy the following additional benefits: Pension, Life Insurance, Extended Paid Leave, Medical/Dental/Vision, and eligibility for the Student Loan Forgiveness Program!

Like what you hear? Then let's get into more detail!

Job Duties 

• Responsible for day-to-day operation of site programs/services by building and maintaining a team and employing an empowerment approach to service provision. 
• Responsible for direct supervision and evaluation of staff members, conducting monthly supervision meetings with individual staff, assuring fiscal responsibility within departments, and acting as liaison between staff and other agency sites as necessary. 
• Ensure effective service delivery to service recipients and provide direct services when appropriate. 
• Maintain facility, staff, volunteer, and client confidentiality, assure adequate security and safety measures. 
• Ensure timely maintenance of safe house facility, grounds, and agency vehicles. 
• Emphasize and model importance of inter-departmental communication in building agency unity. 
• Responsible for supervision and scheduling of volunteers, acting as liaison with staff, volunteers, and Donations & Resources Coordinator.  Actively encourage departmental usage and guidance of volunteers.   
• Promote the safe house as a temporary, emergency domestic violence service, assuring that other DVSSP services and community options are offered both internally and externally. 
• Ensure adequate staff coverage of safe house and 24-hour hotline, being available to staff by telephone in case of emergencies, and at night and on weekends. 
• Maintain daily computer data collection and necessary paperwork.   
• Supervise and ensure the daily and proper recording and reporting of all program statistics in a timely manner as required by funders and as directed by the Chief Operating Officer and Chief Executive Officer.  
• Make prudent use of resources by monitoring consumption, minimizing waste, and offering suggestions for improving agency efficiency (e.g. travel expenses, office supplies). 
• Keep up-to-date with prevailing laws and local procedures pertaining to domestic violence. 
• Assist in the development of tools for staff to adequately provide services.  Assist in ensuring adequate staff training.  Assist other supervisors with providing direct service staff meetings. Participate in outside meetings/trainings as relevant and assigned.  
• Participate in general advocacy activities on behalf of domestic violence victims on a local, state, and national level to assure an increased awareness regarding the issues of domestic violence by the general public and policy makers. 
• Participate in and promote DVSSP fundraising activities. 
• Exhibit regular and reliable attendance. 

Core Competencies 

• Ability to coach, motivate, and challenge others to perform their best by employing a flexible leadership style.  
• Possesses vision and initiative to set and achieve goals with a willingness to do more than is required or expected in the job. 
• Displays strength to organize team initiatives and delegate as appropriate. 
• Demonstrates genuine enthusiasm for learning new skills and assuming new/changing roles. 
• Possesses confidence to make decisions and work in high pressure or crisis situations. 
• Takes full accountability for meeting commitments and achieving expected results. 
• Accepts challenges and uses creative approaches to assess and solve problems. 
• Communicates effectively by using available technologies.  Ensures that own communication is easily understood by speaking and writing clearly using standard grammar and spelling. 
• Possesses comprehension of basic math skills and concepts. 
• Provides a culturally competent and flexible approach when working with those from various cultures by acknowledging, accepting, and accommodating differences. 
• Embraces evaluation techniques to ensure effective service delivery. 
• Exhibits a primary prevention mindset as a means toward ending domestic violence. 
• Supports and role models the core values of trauma informed care. 

Required Skills, Abilities, Education, Qualifications, and Experience

• Translatable work experience
• Demonstrated leadership and supervisory experience, with strong organizational skills
• Excellent interpersonal, verbal, and written communication skills
• Ability to provide on-going supervision, training, and professional development
• Collaborate with peers and other departments within the agency
• Working knowledge of community resources
• Ability to maintain confidentiality
• Proficient computer, Internet, and email skills

Preferred Skills, Abilities, Education, Qualifications, and Experience

• MSW/MA/BS/BA Degree or equivalent work experience

Clearances, Licenses, and Physical Requirements

• Final determination of suitability for employment will be contingent upon a successful:

• • Federal Bureau of Investigation (FBI) fingerprint processed in accordance with Public Law 92-522 and the Child Protective Services Law (Title 23, Pa C.S. Chapter 63), Federal Criminal History Background Check.
  • Pennsylvania Child Abuse History Clearance.
  • PA State Police Report of Criminal History Clearance.
  • Reference Check

• Possess current PA driver’s license, insurance, and reliable vehicle

DVSSP is a Equal Opportunity Employer