Member Services Director jobs in Pocatello, ID

Position Summary

Qualifications

• Must be licensed recreation specialist (BS degree) or must have 2 years’ experience in a social recreation program within last 5 years
• Must have 3 years of supervisory experience
• Must have a Valid commercial drivers’ license (CDL) in current state with clean driving record 
• Prior experience with seniors preferred

Primary Job Responsibilities

Administrative and Planning

• Plans, develops, organizes, coordinates, implements and evaluates quality activity programs
• Provides activity events on weekdays, weekends and evenings
• Compliant with budget in labor and expense control
• Develops imaginative and varied monthly calendar of Lifestyles Services
• Communicates monthly calendar of Lifestyles Services to residents and staff
• Promotes, coordinates and tracks hours of volunteers

Lifestyles Services Duties

• Welcomes and assists new residents with adjustment to community
• Interviews new residents to determine Lifestyles Services information
• Takes pictures of new residents for welcoming purposes (i.e., newsletter) and for resident care purposes (i.e., resident medication charts)
• Gears Lifestyles Services toward residents? abilities and interests ? involves residents and families
• Identifies resident needs and fulfills needs
• Encourages social involvement through outings and events: shopping, sightseeing, scenic, parks, dining out, sports events, drama/theater, etc.
• Encourages intellectual and educational development thorough literature, lectures, movies and cultural events
• Encourages entertainment and personal development through hobbies, music and crafts
• Encourages wellness and healthy lifestyle through exercise programs
• Encourages spiritual fulfillment through religious based activities
• Observes resident attendance, mood, behavior and degree of involvement and notifies Executive Director or Resident Care Director of concerning behavior or unusual changes
• Drives community vehicle to planned Lifestyles Services and appointments when driver unavailable

Supervisory Requirements

• Interviews, hires, trains, evaluates, supervises and counsels Lifestyles Services team
• Schedules department hours appropriately
• Maintains an approachable management style
• Treats all associates respectfully

Additional Requirements

• Must enjoy serving seniors
• Must demonstrate excellent customer service and hospitality
• Must demonstrate trustworthiness and dependability
• Must work efficiently and effectively with little to no supervision
• Must demonstrate effective written and verbal communication skills
• Must be able to receive and resolve complaints graciously
• Must be resourceful, creative, open minded and patient
• Must be aware of the department’s role in marketing and public relations
• Must always be in proper attire and well groomed
• Aptitude in arts/crafts/music highly desirable
• Displays integrity and professionalism by adhering to Century Park’s Code of Ethics and completes all required compliance training

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