Member Services Director jobs in Rochester, NY

Provide oversight and guidance to the CORE and BH-HCBS programs, including direct oversight of CORE, BH-HCBS staff. Oversight of day-to-day operations and direct service provision for individuals in education, employment, and individuals with behavioral health conditions and/or substance use disorder under CORE and BH-HCBS program contracts. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment.

Essential Duties and Responsibilities

• Provides administrative oversight and direction to identified program services.
  • Provides supervision to program staff within Clinical and Vocational Services team.
  • Sets goals, reviews, and documents performance, and leads staff in accordance with CCFCS’s mission, vision, and values.
  • Assists with the process for updating and maintaining program policies and procedures; including seeking input from the team; assessing all factors and working the full cycle of implementation to execution.
  • Participates in the program evaluation process and ongoing monitoring of program activities.
  • Assures appropriate reporting to established entities.
  • Recruits and provides training and orientation to staff members.
  • Assists with audits and other external reviews.

• Provides ongoing program development, and evaluations to maintain viability and credibility in service provision.
  • Ensures Clinical and Vocational Services staff members stay in compliance with all funder’s updated training and regulations (e.g., CPI, Peer Certifications, NYS Case, etc.)

• • Monitors and evaluates program effectiveness in accordance with contracts and agency standards.
  • Collaborates with the VP in the preparation and management of program budget.
• Oversees data and reporting quality.
  • Implements new technology to data records systems.
  • Creates and maintains higher quality of reporting and data entry.
  • Oversees client placement data and improvement of billing systems/protocols.
  • Initiates and implements staff development training for all staff in the department.
  • Applies agency and department strategic goals to clinical programs.

• • Maintains records of training participation
• Monitors compliance with funders and governmental bodies.

• Participates in relevant Agency meetings and ongoing development of professional knowledge and skills.
  • Attends program and departmental meetings.
  • Maintains and develops professional knowledge and skills through involvement in Agency in-service training, workshops, reading, and conferences.

• Scheduling, evaluating, ongoing staff development, team meetings and individual supervisory meetings.
• Ensures appropriate steps are taken when an employee fails to follow policies and procedures including corrective discipline, retraining and/or termination of employment.
• Oversees case assignments and caseloads within clinical, employment, and education programs.
• Coordinates partnerships with employment and benefits planning services in the community.
• Evaluates educational/career plans, assist with skill development, financial aid resources, and assist with applications.
• Provides coverage for other supervisory staff as needed.
• Completes required auditing practices, both internally and for funder.
• Completes billing for all reporting programs.
• Oversees, or in the absence of employment staff, provide intake and assessment screening service plan development and implementation and referrals to appropriate services.
• Monitors and review specific clinical, employment, and education programs service plans with individuals.
• Oversees implementation of plans to the satisfaction of the individuals served.
• Assists clients with accessing employment, educational, or clinical services in order to advance their employment opportunities.
• Assists individuals with accessing needs for other services i.e. medical services, and other psycho-social needs in absence of or in coordination with primary case manager.
• Ensures that staff maintain individual files in a timely manner which include, but not limited to case open and closure, daily progress notes and other pertinent information.
• Participates in case conferences and case reviews with other service providers to avoid duplication of services, when applicable.
• Attends mandatory training.
• Represents Catholic Charities on community boards, workgroups, networks assigned especially those pertaining to employment and benefits planning programs.
• Other duties as assigned by Vice President of Supportive Services

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.

Qualifications

Licensed Master of Social Work (LMSW) or LCSW required. At least 3 years of clinical or care management experience for persons with substance use disorder and/or mental health. An equivalent combination of education and experience will be considered.

A minimum of 1 year of supervisory experience preferred.

Previous experience in overseeing programmatic operations and budgets preferred.

Physical Demands/Work Environment:

Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program.

Additional Requirements: