Member Services Director jobs in Salisbury, NC

Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Controller – Director of Support Services
  • Rowan Helping Ministries
  • Salisbury, NC FULL_TIME
  • ROWAN HELPING MINISTRIES

    JOB DESCRIPTION
    Controller-Director of Support Services

    GENERAL RESPONSIBILITIES

    The Controller-Director of Support Services is responsible for supporting the ongoing operations of Rowan Helping

    Ministries, including accounting, human resources, and internal and external reporting. Included in this is the

    responsibility of establishing and maintaining internal controls, compliance with rules, laws and regulations, and

    maintaining accurate and up-to-date financial records, employee benefits, payroll, and supporting documentation related

    to each program. This position reports to the Executive Director.

    The duties and responsibilities of this position requires approximately 40 hours per week. Regularly scheduled hours shall
    be between 8:00am to 5:00pm Monday through Friday with other hours as needed to accomplish duties and
    responsibilities.

    SPECIFIC RESPONSIBILITIES

    Financial Analysis and Reporting

    o Responsible for the systematic recording of financial transactions and assist in the setting and implementations
    of standards of control.

    o Prepare monthly financial reports to be used by Rowan Helping Ministries for informational and decision-making
    needs, ensuring the organization has accurate and informative financial reports and cash flow projections.

    o Attend and participate in the Finance Committee meetings and maintain the minutes.
    o Ensure timely and accurate processing of payables and maintain accurate general ledger accounting and

    supporting documentation.

    o Assist auditor with annual financial audit and have all records and files needed to complete accurate audit. Pull
    all related materials needed and answer questions as they arise to help auditor complete audit in a timely manner.

    o Complete and prepare sales tax refunds and ensure timely filing of 1099s through 3rd party provider.

    o Keep accurate records of grant expenditures and verifications. Assist in completing final expenditure of grant
    money and produce documentation to show each transaction. Ensure accurate and timely reimbursement
    requests for grants.

    o Manage a zero-based budgeting process, assisting the Executive Director in the annual budget preparation for
    Finance Committee and Board approval.

    o Evaluate, design, implement, and maintain effective purchasing and inventory controls. Oversee centralized
    purchasing function.

    Human Resource Management

    o Assist with employee on-boarding and orientation. Including preemployment background/screening processing,
    I-9, direct deposit, and timecard set up.

    o Ensure timely and accurate processing of bi-weekly payroll and W-2s through 3rd party provider.

    o Maintain current employee compensation and benefit files as each becomes eligible for programs or raises.

    o Answer all letters from government agencies related to employees.

    o Maintain and keep records of child support checks, tax payments, liens, or other deductions from employee
    paychecks. Keep up-to-date and accurate records on insurance benefits, 401k deductions, vacation, and sick days.

    o Complete annual liability insurance audits, health benefits compliance reports, and retirement plan compliance
    and filing of 5500 with the assistance of 3rd party provider.

    o Facilitate training and educational opportunities for all staff members for continuous learning and professional
    development.

    o Guide managers in the hiring, coaching, disciplinary process, and termination of employees with the focus on
    developing staff for success and risk reduction.

    o Assist with ESC hearings.

    o Ensure managers complete timely reviews and submit documentation for personnel files.

    o Promote organizational values and shape a positive culture.

    o Make recommendations to Executive Director for the Governance Committee to review or update employee
    handbook policies and procedures.

    Other

    o Collaborate with Leadership team to deliver programmatic goals and objectives and the mission of Rowan Helping
    Ministries.

    o Perform such duties as may be assigned by the Executive Director.

    General Requirements

    o Should be able to stoop, lift up to 10 lbs. and consistently maneuver within the office area. This position will work

    primarily indoors and may have repetitive motions and long periods of sitting. However, person should be mobile

    to access various environments. Required to stand and walk but also must be able to sit and talk or listen. Must

    be a self-starter, able to work independently, and effectively communicate verbally and in writing.

    Education and Experience

    o Must possess a four-year business-related degree. Must possess an excellent technical foundation in accounting

    and finance and thorough knowledge of non-profit accounting principles. CPA preferred. Must have thorough

    understanding of HR law and best practices. A basic understanding of other functional areas required for

    operating a non-profit business. Must possess a minimum of 5 years accounting and management experience.

    o Must be compassionate and able to work with diverse people and establish rapport with clients, volunteers, and

    staff. Strong organizational and administrative skills. Be a good listener with a friendly, understanding, empathic,

    and non-judgmental attitude. Dependable and works as part of a team. Able to analyze problems and identify

    alternatives. Must demonstrate leadership and interpersonal skills and the ability to motivate a wide range of

    people. Knowledgeable of community resources. Able to work under pressure, manage multiple priorities, and

    consistently meet deadlines. Must have strong computer skills and expert in QuickBooks, Excel and payroll

    systems. Able to adapt in a fast-paced environment. Must possess vehicle and valid North Carolina driver’s

    license.

    o Direct Reports: (4)

    • Office Assistant
    • Grants Compliance Specialist
    • Facilities Manager
    • IT support (external vendor)

  • 18 Days Ago

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Director of Shelter Services
  • Rowan Helping Ministries
  • Salisbury, NC FULL_TIME
  • ROWAN HELPING MINISTRIES JOB DESCRIPTION DIRECTOR OF SHELTER SERVICES GENERAL RESPONSIBILITIES The Director of Shelter Services is responsible for the overall supervision and management of Shelter Ser...
  • 2 Months Ago

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Childcare Program Director
  • Lifespan Services
  • Statesville, NC FULL_TIME
  • DescriptionIf making a lasting difference in someone's life is a priority for you and your career goals, we want to help you get there. LIFESPAN is hiring a compassionate, hardworking, friendly, and r...
  • 1 Month Ago

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Assistant Director, Enrollment Strategy and Services
  • Davidson-Davie Community College
  • Lexington, NC FULL_TIME
  • JOB Davidson-Davie Community College (DDCC) is an award-winning institution known for a commitment to excellence and student success. We are dedicated to providing a high quality education designed to...
  • 3 Days Ago

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Regional Director of Business Office Services
  • Consulate Health Care
  • Kannapolis, NC FULL_TIME
  • Looking for qualified Regional Directors of Business Office Services to join our team! We are searching for a Regional Directors of Business Office Services to join our community that is resident and ...
  • Just Posted

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Oil Change Team Member - Shop#781 - 1479 Yadkinville Road
  • Driven Brands Shared Services LLC
  • Mocksville, NC FULL_TIME
  • Company:Take 5 Oil Change We invite you to join us at Take 5! Take 5 Oil Change is your neighborhood go-to oil change spot. We've been doing this for over 35 years now and we pride ourselves in our fr...
  • 15 Days Ago

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0 Member Services Director jobs found in Salisbury, NC area

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Program Director
  • CESO, Inc.
  • Charlotte, NC
  • Job Description Are you a Program Director for an architectural department seeking purpose, challenge, and talented coll...
  • 3/19/2024 12:00:00 AM

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Director of Implementation
  • Safety NetAccess Inc
  • Winston-Salem, NC
  • Job Description Job Description The Director of Implementations oversees the teams responsible for deploying technical s...
  • 3/19/2024 12:00:00 AM

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Director of Sustainability
  • Queens University of Charlotte
  • Charlotte, NC
  • Company Description Job Description Summary: The Sustainability Director oversees the Sustainability Plan and helps inte...
  • 3/19/2024 12:00:00 AM

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Athletic Director
  • Charlotte-Mecklenburg Schools
  • Charlotte, NC
  • Non Instructional/Support Services Job Number 4600292754 Start Date Open Date 01/24/2024 Closing Date 03/29/2024 # of Jo...
  • 3/18/2024 12:00:00 AM

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Director of Acquisitions
  • Zucker Investment Group
  • Charlotte, NC
  • Zucker Investment Group (ZIG) is searching for the next teammate to add value to the organization, while allowing the ca...
  • 3/17/2024 12:00:00 AM

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Associate Director
  • Transamerica Premier Life Insurance Company
  • Charlotte, NC
  • The Associate Director is responsible for developing new quality sales, conserving existing business, providing ongoing ...
  • 3/17/2024 12:00:00 AM

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Director of Development
  • Changed Choices
  • Charlotte, NC
  • Job Description Job Description Job Title: Director of Development Status: Full time, Exempt, (40 hours/week) MISSION ST...
  • 3/15/2024 12:00:00 AM

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Director, Engineering
  • Great Wolf Lodge
  • CONCORD, NC
  • Pay: $0 per hour - $0 per hour At Great Wolf, the Director of Engineering sets the vision and managing the effective fun...
  • 1/4/2024 12:00:00 AM

Salisbury (/ˈsɔːlzbəri/ SAWLZ-bər-ee) is a city in the Piedmont of North Carolina; it is the county seat of Rowan County. Located 44 miles northeast of Charlotte and within its metropolitan area, the town has attracted a growing population. This was 33,663 in the 2010 Census (growing 27.8% from the Census in 2000). Founded in 1753, Salisbury is noted for its historic preservation, with five Local Historic Districts and ten National Register Historic Districts. Salisbury is the home to North Carolina soft drink, Cheerwine, regional supermarket, Food Lion and Rack Room Shoes. It is one of two ci...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Director jobs
$125,548 to $172,127
Salisbury, North Carolina area prices
were up 1.5% from a year ago

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